Field Service Engineer Nord Est

Buscojobs; Lombardia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Una rinomata azienda è alla ricerca di un field service engineer senior per il nord-est dell'Italia. La figura si occuperà di garantire la soddisfazione del cliente attraverso il supporto tecnico e la manutenzione degli strumenti. Offriamo condizioni vantaggiose come assicurazione sanitaria e formazione continua per garantire il benessere e la crescita professionale dei nostri collaboratori.

Servizi

Assicurazione sanitaria anche per familiari

Flessibilità di orario e work-life balance

Indennità di viaggio

Consulenza psicologica

Piattaforma di formazione per la crescita professionale

Competenze

• Esperienza lavorativa nella diagnostica clinica.
• Esperienza di 3/5 anni come FSE nel settore dei dispositivi medici.
• Capacità di comunicare efficacemente con gli utenti finali.

Mansioni

• Assicurare il funzionamento degli strumenti nella propria area geografica.
• Fornire formazione e supporto tecnico agli utenti.
• Collaborare con funzioni commerciali su nuove opportunità.

Conoscenze

Autonomia

Comunicazione

Problem Solving

Formazione

Laurea in ingegneria o equivalente

Certificato avanzato in elettronica

Descrizione del lavoro

EUR 40.000 - 60.000

6 giorni fa

We're looking for a senior field service engineer for the Notth east of Italy to help us boost the company to the next level.

As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area. Member of the regional technical service team.

Main objective:

Ensure uptime of instrument installed base in its assigned geographic area
Build professional relationship with end-users and laboratory stakeholders
Perform troubleshooting both in person and remotely.
Execute reactive and proactive service activities at customer’s site and/or remotely

Field Service Engineer Nord est

• Perform pre-installation visits and planning meeting with customers
• Carry out pre-installation at Sysmex workshop and installations at customer side
• Provides basic technical and maintenance training to end-users
• Carry out repair actions and maintenance visits as per Sysmex procedures
• Plan proactive activities and regular visits to key customers
• Report of field activities and instrument status
• Keep lab directors informed about service deliverables and instrument status
• Organize regular meeting with key end-user to highlight value of service
• Assure that all customer-related records are up-to-date
• Accurately record service activities on Sysmex CRM
• Assure customer satisfaction on all post-sales phases
• Collaborate with commercial functions on new tenders and business opportunities
• Coordinate with other support functions in the field and at national or EMEA level

Job requirements

• Work experience in clinical diagnostics
• University degree or equivalent in engineering
• Advanced certificate in electronics and/or equivalent industry experience
• Technical knowledge of electronic equipment (preferably IVD)
• Knowledge as a user of PC tools and software application
• Languages: fluent Italian and professional English

We're looking for a senior field service engineer for the Notth east of Italy to help us boost the company to the next level.

As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area. Member of the regional technical service team.

Main objective:

Ensure uptime of instrument installed base in its assigned geographic area
Build professional relationship with end-users and laboratory stakeholders
Perform troubleshooting both in person and remotely.
Execute reactive and proactive service activities at customer’s site and/or remotely

Field Service Engineer Nord est

• Perform pre-installation visits and planning meeting with customers
• Carry out pre-installation at Sysmex workshop and installations at customer side
• Provides basic technical and maintenance training to end-users
• Carry out repair actions and maintenance visits as per Sysmex procedures
• Plan proactive activities and regular visits to key customers
• Report of field activities and instrument status
• Keep lab directors informed about service deliverables and instrument status
• Organize regular meeting with key end-user to highlight value of service
• Assure that all customer-related records are up-to-date
• Accurately record service activities on Sysmex CRM
• Assure customer satisfaction on all post-sales phases
• Collaborate with commercial functions on new tenders and business opportunities
• Coordinate with other support functions in the field and at national or EMEA level

Job requirements

• Work experience in clinical diagnostics
• University degree or equivalent in engineering
• Advanced certificate in electronics and/or equivalent industry experience
• Technical knowledge of electronic equipment (preferably IVD)
• Knowledge as a user of PC tools and software application
• Languages: fluent Italian and professional English

General professional experience:

• 3/5 years of experience as FSE on medical device industry
• Self-motivation with the ability to work under stressful situations
• Able to proper communicate with end-users
• Previous experience with hematology, urinalysis, and haemostasis instruments is a plus

What's in it for you?

One of our biggest goals as a company is the health and well-being of our employees.
And so, we offer the following:

• Health insurance also for family members
• Flexible time and work-life-balance
• Travel allowance
• Psychological consulting
• Campus training platform for the growth of your knowledge and skills