Field Service Engineer - Napoli (m/f/d)

Getinge; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a leading company as a Field Service Engineer, responsible for service activities including installations, maintenance, and customer support across multiple regions. The ideal candidate will have strong technical knowledge, problem-solving skills, and a customer-centric approach. This role requires effective communication and teamwork to ensure high-quality service delivery.

Competenze

• At least 5 years in technical field activities or similar roles.
• Fluent Italian and at least basic English.

Mansioni

• Perform field service activities at customer sites such as maintenance and installation.
• Manage spare parts inventory and reordering.
• Provide after-sales support and training to customers.

Conoscenze

Problem-solving

Customer-centric approach

Interpersonal skills

Effective communication

Team-oriented mindset

Formazione

Technical high school diploma

Degree

Strumenti

Microsoft Office

Descrizione del lavoro

With a passion for life

Join our diverse teams of passionate people and develop both personally and professionally. At Getinge, we aim to make life-saving technology accessible to more people and to make a real difference for our customers — and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Purpose:

The FSE is responsible for performing service activities in the field (pre-installation/tender site inspections, installations, maintenance, FSCAs) in accordance with customer requirements and the QRC process. The candidate must be based in Napoli and will primarily manage the work area covering Campania, Puglia, Molise, Calabria, and Basilicata.

Key Duties and Responsibilities:

Service activities (average time: 85%):

• Perform field service activities at customer sites such as maintenance, installation, FSCA, and site inspection according to QRC and customer requirements/SLA.
• Provide proper documentation to customers after each activity.
• Report complaints promptly and support the follow-up process.
• Manage spare parts inventory and reordering to ensure adequate stock based on product and customer needs.
• Maintain valid certifications for assigned products.
• Ensure proper management of instruments and tools, following company rules and calibration plans.
• Collaborate with sales representatives in the field.
• Provide after-sales support and training to customers as needed.

Customer contacts management (average time: 15%):

• Contact customers after dispatching from the front office to:
• - Clarify technical issues.
• - Schedule visits.

Knowledge, Skills, and Experience:

• Technical knowledge of products.
• Problem-solving attitude.
• Ability to prioritize and organize tasks.
• Customer-centric approach.
• Interpersonal skills.
• Effective communication skills.
• Team-oriented mindset.

Experience: At least 5 years in technical field activities or similar roles.

IT Skills: Proficiency in Microsoft Office.

Education: Technical high school diploma or degree.

Languages: Fluent Italian and at least basic English.

Location: Napoli

About us

Getinge is committed to providing access to quality care for all. We supply hospitals and life science institutions with products and solutions to improve clinical outcomes and workflows, including products for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With over 12,000 employees worldwide, our products are sold in more than 135 countries.

Reasonable accommodations are available upon request during the selection process.