Field Service Engineer - Mechanical

Sidel; Parma; In loco; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a skilled Field Service Engineer to join their dynamic team in Parma. This role focuses on the installation, commissioning, and maintenance of specialized equipment, ensuring customer satisfaction and technical excellence. With a strong emphasis on problem-solving and process management, you will play a crucial role in delivering high-quality service to clients in the beverage industry. If you have a technical background and are passionate about providing exceptional support, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork, and take your career to the next level.

Competenze

• 5+ years of experience in field activities, especially in the beverage industry.
• Fluent in English, with a technical background in Mechanic.

Mansioni

• Install and commission Sidel equipment at customer sites.
• Provide technical assistance and training during and after warranty.

Conoscenze

Problem Solving

Process Management

Managing and Measuring Work

Action Oriented

Peer Relationships

Formazione

Technical professional qualification

Bachelor degree in Engineering

Strumenti

HMI Systems

Mechanical Systems

Descrizione del lavoro

Contract Type
Permanent

Country
ITALY

Location
Parma

Your opportunity
Sidel is looking for a Field Service Engineer (FSE) specialized in Mechanic; the main focus is the following:

• Perform Installation, start‐up, commissioning and test of the Sidel Equipment supplied to customer sites;
• Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel’s equipment installed at customer sites;
• Develop a good understanding of customer needs to provide objective advice and ensure customer satisfaction.

Your Mission

• Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications;
• Operate on Mechanical systems, HMI for regular activities and troubleshooting as per Standard Operating Procedures;
• Execute basic electrical work (e.g. cable wiring);
• Properly handle, check and transfer equipment non-conformities;
• Prepare Job Progress Chart and technical reports in reference to carried-out activities;
• Ensure ultimate internal and external customer satisfaction;
• Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules;
• Report after sales opportunities detected on Customer site;
• Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and reporting deliverables;
• Report to the ISM for team site activities.

Your Profile

Education Qualifications And Language Requirements

• Technical professional qualification or Bachelor degree in Engineering as a plus;
• Fluent in English, written and spoken;
• Other foreign language as per regional allocation is a plus.

Professional Qualifications And Experience

• At least 5 years of experience in field activities;
• Experience in the beverage industry;
• Consolidated technical background in Mechanic;
• Knowledge of Sidel Portfolio is a plus;
• Aseptic knowledge is a plus;
• Availability to travel (up to 90% in Italy and internationally, mainly Europe).

Key Leadership Behaviour

• Managing and measuring Work;
• Process Management;
• Problem Solving;
• Action Orientated;
• Peer Relationships.