Field Service Engineer - LC/LCMS (Emilia Romagna, preferably Bologna)

Experteer Italy; Bologna; Ibrido; EUR 38.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global leader in laboratory technologies seeks a Field Service Engineer to provide on-site support for LC/LC-MS systems primarily in Emilia Romagna. Candidates should have a degree in a relevant field and hands-on experience with LC/LC-MS. The role involves significant travel and focuses on customer service, installation, and maintenance. Join to contribute to impactful scientific discoveries.

Servizi

Permanent Contract

Outstanding company culture

Career development opportunities

Company pension scheme

Yearly company bonus

Company car

Private health care

Stock purchase plan

Medical & life insurance

Competenze

• University degree in relevant field.
• Experience in technical support or end-user role for LC/LC-MS.
• Proactive and customer-oriented with strong communication skills.

Mansioni

• Provide repair, installation, upgrade, and preventive maintenance.
• Schedule service efficiently with customers.
• Collaborate with sales team to meet customer expectations.

Conoscenze

Hands-on experience with LC/LC-MS

Proficiency in Italian

Good level of English (reading and understanding)

Interpersonal skills

Formazione

University degree in Chemistry, Biochemistry, Biotechnology or similar

Strumenti

Technical support skills

Descrizione del lavoro

Overview

Field Service Engineer - LC/LCMS (Emilia Romagna, preferably Bologna) – Agilent is a global leader in laboratory and clinical technologies. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensuring the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Every day, Agilent Field Service Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

In this role, you will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our liquid chromatography coupled with mass spectrometry (LC/LC-MS).

Responsibilities

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedule service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to Product Specialists, manufacturing or OEM vendors concerning performance anomalies and use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service

For this role, you will be working remotely, combined with frequent travel to customer sites mainly in Emilia Romagna.

Qualifications

• University degree in Chemistry, Biochemistry, Biotechnology or similar
• Hands-on experience with LC/LC-MS, either in a technical support role or as an end user
• Full proficiency in Italian and good level of English (especially reading and understanding)
• A valid driving license

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
• A position within an international organization with exciting opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

This job has a full time weekly schedule. Pay ranges are determined by role, level, and location. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel

Travel required: 75% of the time

Shift

Day

Job Function

Services & Support

Summary

• Location: Italy-Remote Location-Milan; Italy - Emilia-Romagna - Bologna; Italy - Emilia-Romagna - Modena; Italy - Emilia-Romagna - Parma
• Type: Full time