Field Service Engineer - Labeller

TN Italy; Mantova; In loco; EUR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a skilled Field Service Engineer to join their dynamic team. This role focuses on the installation and maintenance of advanced Labelling equipment, ensuring optimal performance and customer satisfaction. The successful candidate will leverage their technical expertise to troubleshoot issues, conduct training, and provide exceptional after-sales support. With a strong emphasis on teamwork and customer engagement, this position offers the opportunity to travel extensively across Europe and Central Asia, making a significant impact in the beverage industry. If you are passionate about technology and customer service, this role is perfect for you.

Competenze

• 3+ years of field experience, especially in the beverage industry.
• Solid technical background in Mechanics/Mechatronics.

Mansioni

• Install, commission, and test Labelling equipment at customer sites.
• Prepare job progress charts and technical reports.
• Coach junior colleagues on-site behavior and troubleshooting.

Conoscenze

Field Service Engineering

Troubleshooting

Customer Satisfaction

Mechanical Systems

Electrical Work

Automation

Formazione

Bachelor's Degree in Mechatronics

Technical Professional Qualification

Descrizione del lavoro

Contract Type

Permanent

Country

Italy

Location

Mantova

Your opportunity

Sidel is looking for a Field Service Engineer (FSE) specialized in Labelling equipment. The main focus is to perform installation, start-up, commissioning, and testing of the Sidel Labelling equipment supplied to customer sites within the ECA (Europe & Central Asia) perimeter. The role involves providing technical assistance during and after the warranty period, conducting training, and other after-sales services of Sidel Labelling equipment installed at customer sites. A good understanding of customer needs is essential to provide objective advice and ensure customer satisfaction.

Your Mission

• Test and evaluate equipment performance at customer plants based on technical, contractual, and safety specifications.
• Operate mechanical systems, HMI, electrical work (e.g., cable wiring), and automation for routine activities and troubleshooting according to Standard Operating Procedures.
• Properly handle, check, and transfer equipment non-conformities.
• Prepare job progress charts and technical reports related to activities carried out.
• Ensure maximum customer satisfaction, both internal and external.
• Perform activities in line with SOPs, Sidel coordination plan rules, and customer rules.
• Coach junior colleagues on-site behavior, technical activities, troubleshooting, and reporting deliverables.
• Report to the ISM for team site activities.

Your Profile

Education Qualifications and Language Requirements:

• Technical professional qualification or a Bachelor's degree in Mechatronics is a plus.
• Proficiency in English, both written and spoken.

Professional Qualifications and Experience:

• At least 3 years of experience in field activities.
• Experience in the beverage industry.
• Solid technical background in Mechanics / Mechatronics.
• Knowledge of the Sidel portfolio is a plus.
• Availability to travel up to 90% internationally.