Field Service Engineer - Italy (Rome / Lazio / Umbria / Marche)

Sungrow - EMEA; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Sungrow - EMEA is seeking a Field Service Engineer to join their team in Italy. This role offers the opportunity to work directly with clients to deliver innovative clean energy solutions. Responsibilities include managing on-site services, ensuring technical compliance, and contributing to customer satisfaction. Ideal candidates will have a background in electrical engineering, strong communication skills, and the ability to work flexibly across various locations. Join us in our mission for clean power for all!

Servizi

Performance-based bonuses

Training at headquarters in Germany

Opportunities for technical and commercial growth

Competenze

• Electrical Technician or Engineer with knowledge of voltage systems.
• B2 level in Italian and English required.
• Experience in critical customer situations is beneficial.

Mansioni

• Handle customer issues and perform on-site installation and maintenance.
• Support commissioning and ensure safety protocols.
• Provide analytical service reports and suggest corrective actions.

Conoscenze

Knowledge of ACDC

Low/Medium Voltage

Customer Service

Problem Solving

English (B2)

Italian (B2)

H&S Training

Formazione

Education as an Electrical Technician or Engineer

Descrizione del lavoro

Hey there and welcome to your new opportunity with us!

Being a Field Service Engineer (FSE) in Italy (possible locations are Rome / Lazio / Umbria / Marche) is an exciting role since you are the superhero our clients need. You will directly communicate with clients to ensure our solutions meet their needs. Here are your main responsibilities:

• Take ownership of dispatched customer issues.
• Support resources dispatched onsite by RFM during commissioning and on-site services.
• Support the RFM / PjM during commissioning and site acceptance services.
• Deliver support and contribute service solutions for our customers.
• Perform all on-site installation, commissioning, repair, maintenance, testing, and upgrade activities.
• Follow operational procedures, processes, and practices as defined and documented.
• Follow applicable health and safety instructions and regulations.
• Ensure up-to-date documentation, work instructions, and processes for existing and upcoming service contracts.
• Support Europe Service Management by providing frequent and analytical service reports and suggesting corrective actions.
• Support onsite resources (FSE and SP) during commissioning and on-site services.
• Participate in claim management and RMA processes.
• Manage service tools by ensuring proper calibration.
• Take on call duties, including weekends and nights, as required.

Your profile

To succeed in this role, you should have:

• Education as an Electrical Technician or Engineer, with knowledge of ACDC, Low/Medium Voltage, electrical conduits, etc.
• Italian and English language skills at least at B2 level.
• Experience with Battery Storage solutions is a plus.
• Experience dealing with customers in critical situations.
• A valid driving license.
• H&S training for access to construction sites with electrical-specific training.
• Willingness to work on-call and travel approximately 60% of the time.

Why us?

Energy is the key topic of this decade. We lead in this field, offering innovative solutions. We are the world's largest inverter manufacturer with a strong R&D team. Join us and be part of this exciting journey! Benefits include:

• Performance-based bonuses.
• A multinational team with European and trans-European collaboration.
• Opportunities for technical and commercial growth in inverters, storage solutions, and more.
• Training at our headquarters in Germany and visits to our R&D facility in China.

About us

We are a green tech company with a young, creative team, committed to our mission: "Clean Power for All!" With over 650 GW of clean power installed worldwide, we are making a difference.

Welcome to Sungrow

Founded in 1997, Sungrow is a leader in solar inverter R&D, offering a broad portfolio of PV inverter solutions, energy storage, floating PV, EV charging, and renewable hydrogen systems.

Want to learn more? Discover what it's like to work with us!