Field Service Engineer - Italy Based

KPM Analytics; Teramo; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Join a leading scientific instrumentation firm as a Field Service Engineer based in Northern Italy. Your role will involve traveling across Europe, performing installations, customer training, and maintenance on high-tech process systems. Strong communication skills and a passion for customer service are essential. Engage with various sectors including food and industry, and help enhance product quality. This opportunity is perfect for individuals with 5+ years of relevant experience and a degree in Engineering.

Competenze

• 5+ years of Field Service or related experience preferred.
• Knowledge of electronic boards and circuit repair.
• Fluency in English and Italian required.

Mansioni

• Provide technical field support and perform maintenance on KPM brand equipment.
• Document technical issues and provide solutions via Salesforce.
• Maximize customer satisfaction through effective communication.

Conoscenze

Customer Service

Troubleshooting

Installation

Communication

Analytical Skills

Formazione

BS, Mechanical or Mechatronics Engineering

Descrizione del lavoro

KPM Analytics is a global leader in scientific instrumentation, dedicated to helping companies manage product quality and brand value across diverse sectors, including food, agriculture, industry, environment, and clinical applications. Our innovative solutions empower clients to meet critical quality parameters and enhance their operational effectiveness.

Territory : Europe

Duties and Responsibilities

Technical Field Support : Travel to customer sites throughout Europe to perform installation & training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment.

• The position is focused on KPM brands serving the process market : Process Sensors, Sensortech, EyePro, Sightline, and Smart Vision Works.
• Serve as primary contact for corresponding site visits and troubleshooting; requires effective communication skills.
• Provide guidance on the proper use of KPM products, leveraging multiple communication channels.
• Maximize customer satisfaction through professional interaction with customers while working on critical issues
• Ensure technical issues are documented and solutions implemented through following established policies and procedures; accurately capture customer interactions and case details in Salesforce.
• Prepare weekly and monthly field report summaries.

Process Improvement : Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements.

• Provide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification.
• Responsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources.
• Continuous learning is a way of life and ideal candidate has a passion for learning innovative technology and with a desire to deliver service across different KPM product brands.
• Consult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes.

Experience

• 5+ years of Field Service or related field; experience supporting high-volume processing customers preferred

Education

• BS, Mechanical or Mechatronics Engineering
• Develop and nurture strong relationships with KPM customers.
• Knowledge of principles and processes for providing high-quality customer service.
• Skilled in repairing, troubleshooting, installing and equipment maintenance.
• Rapid learning and application of the latest information.
• Strong knowledge of electronic boards, circuit repair and replacement.
• Approach complex tasks and problems by breaking them down. Systematically compare multiple alternatives. Notices discrepancies and inconsistencies in available information.
• Excellent written and verbal communication skills.
• Ability to read / interpret technical diagrams (instrument components).
• Ability to multitask under pressure with minimal supervision.
• Make decisions and sound judgments in special situations.
• Great organizational skills.
• Ability to plan and execute travel / customer schedules.
• Ability to perform service-related tasks (parts removal / installation) at heights between 3-10m.

Language / Travel

• Fluency in English and Italian is mandatory
• Fluency in Spanish, German, or Polish plus
• 75% of travel expected, with occasional international travel outside of Europe

Location : Northern Italy

Typical on-site activities will be in food processing facilities, bakeries, factories, chemical laboratories, and Universities where personal protective equipment (PPE) may be required. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and analytical instrumentation.

If you have a passion for customer service and a commitment to excellence, we invite you to join our team at KPM Analytics. Apply today to help shape the future of our Field Service operations in Europe!

Field Service Engineer - Italy Based

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