Field Service Engineer Automation

Contract Type

Permanent

Country

ITALY

Location

Parma

Your opportunity

Join Sidel as a Field Service Engineer (FSE) specialized in Automation, where your expertise will play a crucial role in delivering exceptional service to our customers. In this dynamic position, you will:

• Lead the installation, start-up, commissioning, and testing of cutting-edge Sidel equipment at customer sites.
• Provide expert technical assistance during and after the warranty period, delivering comprehensive training and support to enhance the user experience with Sidel’s solutions. Cultivate a deep understanding of customer needs, enabling you to offer tailored advice and solutions that drive satisfaction and foster long-term relationships.

Your Mission

• Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications;
• Properly handle, check and transfer equipment non-conformities;
• Prepare Job Progress Chart and technical reports in reference to carried-out activities;
• Ensure ultimate internal and external customer satisfaction;
• Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules;
• Report after sales opportunities detected on Customer site;
• Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and reporting deliverables;
• Report to the Installation Site Manager (ISM) for team site activities.

Your Profile

We are seeking candidates with a technical professional qualification or a Bachelor’s degree in Engineering, which will be a valuable asset in this role. Fluency in English, both written and spoken, is essential for effective communication. Additionally, proficiency in another foreign language relevant to the region will be considered a strong advantage.

Ideal candidates will bring at least three years of hands-on experience in field activities, particularly within the beverage industry. A solid technical background in Automation and Electrical systems is crucial, with specific knowledge of B&R and Siemens PLCs being a must. Moreover, knowledge of microbiological principles, as well as hygienic and environmental guidelines, will enhance your ability to deliver exceptional service. Familiarity with the Sidel portfolio and an understanding of process machinery related to Sidel equipment would be a plus.

We value candidates who excel in managing and measuring work, demonstrating strong process management skills. Your ability to solve problems effectively and take decisive action will be key to your success. Building positive peer relationships is essential, as collaboration is at the heart of our team culture.

If you are passionate about technology and customer service, and you thrive in a fast-paced environment, we invite you to be part of our dedicated team at Sidel, where your contributions will make a significant impact.