Field Service Engineer 2

Experteer Italy; Agrate Brianza; In loco; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa cerca un Field Service Engineer per fornire supporto ai clienti nel settore della tecnologia dei semiconduttori. In questo ruolo, sarai responsabile della manutenzione e riparazione di sistemi elettromeccanici complessi, garantendo l'eccellenza operativa e la soddisfazione del cliente. Collaborerai con vari team per affrontare le esigenze dei clienti e risolvere problemi critici. Questa posizione offre l'opportunità di lavorare in un ambiente dinamico e in continua evoluzione, dove le tue competenze tecniche e le tue capacità di problem-solving saranno fondamentali per il successo. Se sei appassionato di tecnologia e desideri fare la differenza, questa è l'opportunità che fa per te.

Competenze

• Laurea in un campo tecnico con 2+ anni di esperienza o laurea avanzata.
• Capacità di lavorare in ambienti puliti e di viaggiare frequentemente.

Mansioni

• Fornire servizi di riparazione e manutenzione on-site di sistemi complessi.
• Effettuare diagnosi e risolvere problemi per minimizzare i tempi di inattività.

Conoscenze

Interpretazione di schemi elettrici e meccanici

Problem-solving analitico

Competenze comunicative in inglese

Formazione

Laurea in Elettronica, Ingegneria o campo correlato

Laurea avanzata senza esperienza

Strumenti

Microsoft Office Suite

Descrizione del lavoro

The Group You'll Be A Part Of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You'll Make
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will be based in Agrate.

What You'll Do

1. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
3. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
4. Maintain records and reports to coordinate activities between Lam and the customer.
5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
6. Transparently discuss opportunities and challenges with customer to increase trust.
7. Update customer on status of Lam tools as needed.

Who We're Looking For

Minimum Qualifications:

1. Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
2. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
3. Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
4. Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
5. Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
6. This is a graduate eligible role.

Preferred Qualifications

1. Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
2. Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
3. Communication skills, both written and verbal, in English.
4. Foundational analytical and problem-solving skills.

Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.