Field Service Engineer

Copeland; Napoli; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in process automation is seeking a Field Service Engineer to support customers in the pharma and chemical sectors. This role involves maintenance, technical support, and system upgrades for DeltaV DCS systems. The ideal candidate will possess a technical degree and experience in process industries, with a strong emphasis on communication and problem-solving skills. The company offers competitive benefits and a flexible work-from-home policy to support work-life balance.

Servizi

Comprehensive medical care

Flexible work-from-home policy

Opportunities for growth and development

Competenze

• Degree in electronics, automation, computer science, mechanical, or electrical engineering.
• Proficiency in IT, networking, cybersecurity, and programming software.
• Fluent in Italian and English.

Mansioni

• Perform system maintenance and evaluations.
• Provide technical support and troubleshooting.
• Assist in hardware and software upgrades.

Conoscenze

Communication

Technical Support

Troubleshooting

Problem Solving

Knowledge of IT

Formazione

Technical diploma or degree in engineering

Descrizione del lavoro

As the Field Service Engineer in the Process System Solution business unit, your role will be to support our customers (mainly pharma and chemical plants) by delivering activities required for maintenance, troubleshooting, incident resolution, technical support, system upgrades, warranty services, training, performing configuration and/or modifications, and on-call services for DeltaV DCS. You will become part of our Lifecycle Services team, which helps our customers carry out maintenance, improve security and reliability, and boost performance of their DeltaV DCS systems. We look forward to receiving your application!

In this role, your responsibilities will include:

• Performing system maintenance and performance evaluations.
• Providing technical support to customers, troubleshooting, leading investigations, and recommending solutions.
• Providing remote technical support (via phone and internet) for DeltaV DCS system users.
• Performing on-call shift-based services and emergency call-outs to ensure quick and efficient customer support.
• Assisting in design studies, hardware and software upgrades, and modifications.
• Supporting project activities at customer sites, including system installation and application programming.
• Providing on-site training for Emerson products.
• Staying updated with the latest technologies and products relevant to your role.

Minimum requirements for this role include:

• A technical diploma or degree in engineering fields such as electronics, automation, computer science, mechanical, or electrical engineering.
• Knowledge of information technology (IT), networking, cybersecurity, virtualization, programming software, operating systems, Active Directory, patch management, backup, and recovery.
• Good communication skills and proficiency in Italian and English, both written and spoken.
• Experience in process industries such as biotechnology, pharmaceuticals, chemicals, oil & gas, or refineries.

Preferred qualifications that will set you apart:

• Experience with DCS or PLC applications, with knowledge of DeltaV DCS being an advantage.
• Start-up and commissioning experience in process automation.
• Willingness to travel frequently.
• Availability to work outside regular hours, including weekends, to support customers and perform call-out services.

Who you are:

You are enthusiastic about joining a team of experts and are not afraid of technological challenges.

You are curious to explore the systems, tools, and solutions that Emerson offers to you and our customers.

You recognize the opportunity to be a leader in our industry and to drive digital transformation.

Our offer to you

We value work-life balance and support our employees' personal and professional needs. We offer competitive benefits, comprehensive medical care, and opportunities for growth and development. Our flexible work-from-home policy allows you to optimize your work-life balance by combining remote work with in-office collaboration.

Additionally, our global volunteer employee resource groups enable you to connect with peers sharing similar interests, promote diversity and inclusion, and contribute positively to communities around us.

Location: Field Service Engineer, NAPOLI, CAMPANIA, Italy