Field Service Engineer

Datalogic; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Un'azienda leader nel settore della tecnologia sta cercando un Field Service Engineer a Milano. In questo ruolo, sarai responsabile dell'installazione, manutenzione e riparazione di lettori di codici a barre industriali, garantendo un supporto tecnico di alta qualità ai clienti. Se hai un diploma in ingegneria e un'esperienza di almeno 3 anni, questa potrebbe essere l'opportunità giusta per te.

Competenze

• Minimum 3 years as a service engineer.
• Fluent in English, written and verbal.
• Commitment to customer satisfaction.

Mansioni

• Install and commission industrial barcode scanners.
• Provide expert technical support and customer training.
• Prepare service reports and maintain accurate records.

Conoscenze

Troubleshooting

Customer Relationship Management

Technical Support

Flexibility

Organizational Skills

Communication

Formazione

Degree or Diploma in Electrical / Mechanical / Automotive Engineering

Descrizione del lavoro

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Job Description

This role is a key part of the Field Service Team, ensuring top-quality technical support and customer satisfaction. Your expertise will drive both customer success and the future of Datalogic’s service excellence.

Job Description

This role is a key part of the Field Service Team, ensuring top-quality technical support and customer satisfaction. Your expertise will drive both customer success and the future of Datalogic’s service excellence.

Role Mission

As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing a wide range of industrial barcode readers at client sites. You will serve as the primary point of contact for technical support and will play a crucial role in ensuring customer satisfaction through timely and effective service.

Key Responsibilities

• Installation and Commissioning : Install and commission industrial barcode scanners, ensuring they operate according to customer requirements.
• Maintenance and Repairs : Perform scheduled maintenance and urgent repairs to minimize downtime of equipment, ensuring all work complies with industry standards and safety regulations.
• Technical Support : Provide expert technical support to customers, addressing and resolving issues promptly either on-site or through remote assistance.
• Customer Training : Conduct training sessions for clients’ staff to ensure understanding and proper use of equipment.
• Documentation : Prepare detailed service reports, maintain accurate records of work performed, and update manuals as necessary.
• Customer Relationship Management : Build and maintain strong relationships with clients, gaining an understanding of their business needs and identifying opportunities for service improvement or product upgrades.
• Feedback and Reporting : Collect customer feedback and report insights to the company to continuously improve service delivery and product development processes.

Requirements

• Education : Degree or Diploma in Electrical / Mechanical / Automotive Engineering or a related field.
• Languages : English : fluent both verbal and written; additional languages are considered a plus.
• Experience : Minimum of 3 years as a service engineer, preferably within the industrial barcode scanners or similar field.

Other Information & Specific Skills

• Willingness to travel up to 80% of the time across EMEA countries, with an average trip duration of 1 week.
• Flexibility to work outside normal hours as required to meet customer needs and service demands, including holiday season, weekends and nightshift.
• Commitment to understanding and addressing customer needs, ensuring high-quality service and satisfaction.
• Ability to prioritize tasks and respond swiftly to critical issues, ensuring minimal downtime and prompt resolution of customer concerns.
• Strong organizational skills, reliability, and a proactive attitude, demonstrating initiative in managing responsibilities efficiently and effectively.
• Troubleshooting skills with the ability to diagnose, resolve, and follow up on technical issues to ensure optimal equipment performance.
• Nice to have : resident in Lombardy or East Piedmont

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Appliances, Electrical, and Electronics Manufacturing

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Field Service Engineer • Milano, Lombardia, Italia