Field Service Engineer

TN Italy; Milano; In loco; EUR 30.000 - 60.000; Tempo pieno

Descrizione del lavoro

An established industry player in health technology seeks a dedicated professional for customer relationship management and technical service. This role involves installing, troubleshooting, and maintaining imaging systems at customer sites, primarily in Lombardia, North-West Italy. The ideal candidate will possess a strong background in electronics and biomedical equipment, demonstrating exceptional problem-solving skills and the ability to work independently. Join this innovative company to make a meaningful impact in healthcare while enjoying a dynamic work environment that values diversity and inclusion.

Competenze

• BA Degree or vocational certification in electronics or biomedical servicing.
• Experience in technical service, preferably in Health Tech.

Mansioni

• Build credibility and trust with customers through proactive visits.
• Identify and resolve customer issues promptly and independently.

Conoscenze

Customer Relationship Management

Technical Service

Problem Solving

Organizational Skills

Team Collaboration

Adaptability

Proficiency in English

Proficiency in Italian

Formazione

BA Degree

High School Diploma

Vocational Certification in Electronics

Strumenti

Testing Tools

Descrizione del lavoro

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Position Overview

This role involves customer relationship management through technical expertise in installing, troubleshooting, servicing, and maintaining imaging systems (CT-MRI) at customer sites. The position aims to generate service revenue within an assigned geographical area, primarily in Lombardia, North-West Italy.

Your Responsibilities

1. Build credibility and trust with customers through proactive visits.
2. Provide timely and regular communication to customers and internal stakeholders regarding issues.
3. Identify and resolve customer issues promptly, following escalation procedures.
4. Deliver exceptional customer service by setting clear expectations, meeting commitments, and understanding the customer's business environment.
5. Manage company assets according to Philips guidelines, including labor, parts, tools, and vehicles.
6. Qualify and perform work in at least one modality, with potential to expand to multiple modalities. Keep updated with industry trends and training.
7. Resolve equipment and customer issues independently.

Candidate Profile

• BA Degree, high school diploma, vocational certification in electronics or biomedical equipment servicing, or equivalent experience, preferably in Health Tech.
• Experience in technical service, ideally in biomedical segment.
• Knowledge of electronics, mechanics, and networking for equipment installation and repair, including use of testing tools.
• Strong organizational and self-discipline skills; ability to work independently.
• Effective team collaboration skills to achieve goals.
• Adaptability to changing environments in a fast-paced setting.
• Proficiency in English and Italian, both oral and written.

Work Environment

Field roles are primarily outside main facilities, at customer or supplier locations. In-person activities are expected at least 3 days a week.

About Philips

We are a health technology company committed to accessible, quality healthcare for all. Join us to make a meaningful impact in people's lives.

• Learn more about us.
• Discover our solutions.
• Explore our initiatives.

If you're interested and meet many of the requirements, we encourage you to apply. Even if you don't meet all criteria, you may still be a suitable candidate. We value diversity and inclusion in our hiring process.