Field Service Engineer

ABB Schweiz AG; Genova; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Field Service Engineer in Genoa to support its Motion Traction division. The role involves installation, maintenance, and customer service for traction and auxiliary systems, requiring extensive knowledge of static converters and strong communication skills. We're looking for a collaborative individual with a technical degree and a passion for problem-solving.

Competenze

• At least 3 years of experience in field engineering or commissioning.
• Good knowledge of ABB platform components for Traction division.
• Fluency in English and Italian, both written and spoken.

Mansioni

• Execute service work including installation, maintenance, and customer support.
• Coordinate and prepare materials ensuring quality.
• Troubleshoot equipment failures and suggest improvements.

Conoscenze

Knowledge of static converters

Problem-solving

Customer service

Strong communication skills

Formazione

Technical Diploma or Engineering degree (electrical, electronic field)

Descrizione del lavoro

Field Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will execute service work – installation, commissioning, maintenance, upgrades and retrofits – according to work instructions and in accordance with ABB processes, standards and safety guidelines. You will be part of Motion Traction Service team and work on traction and auxiliary converters and battery chargers. You will deliver excellent customer service by meeting customers’ needs, while maintaining good relationships with customers. You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio.The work model for the role is: #LI-OnsiteThis role is contributing to the Motion Traction division, located in Genoa Italy. You will be mainly accountable for:• Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.).• Coordinating, preparing and ensuring that all materials, parts and equipment are available and of appropriate quality.• Preparing standard lists, as well as documents and reports to be signed by the customer.• Reporting work done in a timely manner and following up when needed.• Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures and making recommendations to avoid the problem in the future.• Making suggestions for product, quality and customer service improvements, and discussing them with management.• Ensuring that Health, Safety & Environment (HSE) practices are of high standard, and working to eliminate unsafe practices and incidents.• Consistently applying functional processes while considering links to other teams.

Qualifications for the role

• You are immersed in sound knowledge of static converters, ideally on rolling stock applications railway market.
• You have At least 3 years of experience in Field engineering or commissioning.
• Possess an enhanced knowledge of static converters (DC/DC, Inverters, Battery Chargers) based on IGBT/MOSFET. Good knowledge of ABB platform components for Traction division (PEC, PEBB).
• You are passionate about A collaborative, solution-focused approach with strong written and spoken communication skills.
• Technical Diploma or Engineering degree (electrical, electronic field).
• You are at ease communicating in English and Italian, both written and spoken.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryFor more information, please, contact the Talent Partner - Letizia Breviario.