Field Service Account Executive - Italy

Salesforce, Inc..; Roma; In loco; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

Salesforce is seeking a talented Account Executive to drive awareness and revenue growth for the Field Service Cloud. The role involves engaging with clients, understanding their needs, and contributing to the company's customer service innovation in a collaborative and dynamic environment. Benefits include training, health insurance, and a significant annual education budget.

Servizi

Health Insurance

Pension contributions

Employee Stock Purchase Program

Monthly wellbeing subsidy of €100

Annual education budget of €5,000

Paid time off for charitable causes

Parental leave

Childcare support

Competenze

• Proven track record selling field service management platforms.
• Understanding of subscription models and B2B sales cycles.
• Experience integrating field service operations with back-office systems.

Mansioni

• Own the full sales cycle and close high-value deals.
• Engage C-level executives in meaningful discussions.
• Consult customers on Salesforce Service Cloud solutions.

Conoscenze

Sales Expertise

Consultative Selling

Excellent Communication

Strategic Thinking

Industry Knowledge

Descrizione del lavoro

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Department Description:
Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service. Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.

Role Description:
Salesforce is looking for a talented, hardworking individual with great energy, leadership, and initiative to drive awareness for the fastest growing application Salesforce, the Field Service Cloud. The Account executive will formulate and execute a Field Service Cloud sales strategy, drive revenue growth by penetrating the current customer base, and develop new customers in the Enterprise space. The Field Service Cloud Co-prime AE will work in good cooperation with the Core Account Executive and the broader account team.

Your Impact:
You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelise solutions that will help them reach their business goals and blaze new trails within their organisations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our community.

What You’ll Do:

• Own the full sales cycle—prospecting, strategy, and closing high-value deals with top Italy companies related to Field Service Solution

• Act as a trusted advisor, guiding customers through complex field service operations transformations.

• Engage C-level executives in meaningful conversations about modernizing field service management and workforce with automation and AI.

• Collaborate with cross-functional teams to showcase the power of Field Service Cloud and the wider Salesforce ecosystem.

• Exceed sales targets while building lasting relationships that drive customer success.

What We’re Looking For:

• Sales Expertise - Proven track record selling field service management platforms, mobile workforce solutions, asset & work order management tools, or similar

• Deep understanding of Field Service capabilities, preferably Salesforce solution, including work order management, scheduling and optimization, dispatcher console, asset & inventory tracking, and mobile technician enablement.

• Understanding of real-time scheduling engines and AI-powered optimization tools is important. Experience configuring service territories, resource availability, and travel time constraints is also necessary.

• Experience integrating field service operations with back-office systems, ERPs, or customer service platforms to ensure seamless service execution—from case creation to work order closure

• Consultative Selling: Identify customer challenges and opportunities related to field service management.

• Enterprise Sales Experience – Skilled in managing complex deals with multiple stakeholders.

• Ability to manage complex negotiations, identify customer needs, and position solutions in a consultative manner.

• Strategic Thinking – Ability to drive high-impact discussions on field service, management and workforce solutions.

• Excellent Communication – Strong storytelling, negotiation, and closing skills.

• Industry Knowledge – Understanding of subscription models, B2B sales cycles, and field service management trends.

• Experience with Salesforce Ecosystem solutions will be considered as a plus

What's in it for you?

World - Class Training & Development in the areas of professional growth and product knowledge.

Great benefits: Health Insurance and Pension contributions, Employee Stock Purchase Program, a monthly wellbeing subsidy of €100, annual education budget of €5,000 to spend on your career development, additional 7 days paid time off for charitable causes (1-1-1 model), parental leave, childcare support, (fertility and adoption program, etc), and much more!

About Salesforce
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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