Field IT Technician

Hemmersbach GmbH & Co. KG; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT services provider is seeking a Field IT Technician in the Milan area. You will provide on-site support, including diagnosing issues, imaging PCs, and coordinating repairs for clients in a dynamic environment. Candidates should have 2-3 years of relevant experience, excellent diagnostic skills, and the ability to travel. Strong English and fluent Italian are required.

Servizi

Buddy program

Internal career development

International job opportunities

Onboarding program

Meal vouchers

Competenze

• Minimum 2-3 years experience in IT support.
• Confidence in addressing break/fix issues.
• Availability to travel in the Milan area.

Mansioni

• Identify, diagnose, and resolve issues in computer hardware and software.
• Provide general deskside support and imaging/re-imaging of PCs.
• Coordinate with third-party service providers for repairs.

Conoscenze

IT support services experience

Diagnostic capabilities

Break/fix issue resolution

English proficiency

Fluent Italian

Strumenti

M365

Windows 10

A.D & SCCM

Ticketing system

Descrizione del lavoro

Varied assignments of level 2 IT support in your region

Contact us directly if you have any questions about this open job position

• Minimum 2-3 years previous experience in the delivery of IT support services, ideally within the field
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
• Confidence in addressing break/fix issues – Typically supporting PCs / Laptop
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Familiarity with ticketing system
• Good English and fluent Italian
• Availability to travel in the area of Milan
• Driving licence

We are looking for a Field IT Technician with experience in IT desktop support and endusers support at large multinational companies, in order to support our customers on site in the area of Rome.

Main tasks of the job are:

• identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc.
• provide general deskside support, imaging/ re-imaging PCs and laptops
• coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• provide smart hands and eyes support leaded by remote team for network devices and servers

Location: Rome area (availability to travel in the area is required - driving license needed)

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher

Job-Id: 18256 Field IT Technician Italy – Milan