Field Engineer

Carestream; Italia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading medical imaging company is seeking a Field Engineer to install and service various equipment. The role involves customer support, strong communication skills, and collaboration with team members. A bachelor's degree and fluency in Italian are required. Experience in hospital environments is advantageous. Willingness to travel is a must.

Competenze

• Fluent in Italian and good written and spoken English skills.
• Ability to communicate effectively with customers.
• Proven documentation skills for precise reporting.

Mansioni

• Provides service support and guidance to customers.
• Delivers accurate and timely reports to Carestream and OEMs.
• Monitors equipment performance and develops action plans.

Conoscenze

Self-motivated

Customer focus

Problem-solving

Excellent communication

Formazione

Bachelor’s degree from Polytechnic University or equivalent

Strumenti

Microsoft Windows

Descrizione del lavoro

The Field Engineer (FE) provides functions associated with the installation, modification, and ongoing service of Carestream and third-party equipment in accordance with Field Procedures. Occasionally, the FE will also provide on-site training to customers on operating and maintenance tasks.

The focus areas include:

Digital Radiography (DR), Computed Radiography (CR), and Printers (DO) modalities, including DR, CR, and DO installations, with responsibility for related projects and preventative maintenance.

The FE will be trained on all Carestream products.

Responsibilities:

• Provides service support and guidance to customers on Carestream and OEM install base, building strong, professional relationships.
• Delivers accurate and timely reports to Carestream and OEMs.
• Provides Problem Management to resolve customer issues thoroughly, following logical troubleshooting steps per approved procedures.
• Demonstrates commitment to customer satisfaction and exceeding expectations.
• Monitors equipment performance, highlights issues, and develops action plans with local and regional specialists.
• Collaborates with Sales and Service Sales Specialists to stay updated on new developments.
• Maintains and monitors parts inventory according to current directives.
• Maximizes service call activities while controlling costs (e.g., return visits, same-day fixes, call duration).
• Communicates effectively with customers regarding service call progress.
• Undertakes or identifies projects that positively impact the business.
• Proactively addresses potential issues.
• Establishes effective relationships within the service department and other Carestream departments to address key business issues and opportunities.

Requirements and Competencies:

• Self-motivated, task-oriented team player flexible in a changing environment.
• Excellent planning and organizational skills.
• Self-driven, persistent, and goal-focused.
• Professional and knowledgeable in solving customer problems.
• Excellent listening skills with the ability to understand and translate customer issues into solutions.
• Strong customer focus and effective communication across all customer levels.
• Committed to providing high-level technical support and ownership of issues.
• Proven documentation skills for precise reporting.
• Fluent in Italian.
• Good written and spoken English skills.
• Willingness to travel.

Skills and Experience:

• Bachelor’s degree from Polytechnic University or equivalent, or relevant experience.
• Practical experience in electrical and mechanical areas.
• Experience with large systems installation and maintenance is advantageous.
• Strong analytical and troubleshooting skills.
• Basic knowledge of Microsoft Windows platforms.
• Basic PC software skills.
• Experience in a hospital environment.
• Understanding of digital X-ray equipment.