Field Automation Application Specialist

TN Italy; Cassina de' Pecchi; Remoto; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated professional to join their team in a fully remote role. This position focuses on providing exceptional customer service by installing and maintaining diagnostic systems in various settings. The ideal candidate will thrive in an innovative environment, ensuring customer satisfaction while collaborating with diverse teams. With a commitment to advancing healthcare, this role offers the chance to develop project management skills and contribute to meaningful solutions. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Servizi

Flexible working hours

Remote work arrangement

Career development opportunities

Competenze

• Degree in technical, biomedical, or related fields or 2-3 years of experience.
• Fluency in Italian and English for training and discussions.

Mansioni

• Install and set up Laboratory Automation systems based on customer needs.
• Conduct onsite training for customers on product portfolio.

Conoscenze

Problem solving

Leadership skills

Interpersonal relationships

Fluency in Italian

Fluency in English

Formazione

Degree in technical field

Experience in biomedical or engineering

Strumenti

IT knowledge (networks, servers)

Descrizione del lavoro

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Job Reference:

ae1e065e009b

Job Views:

2

Posted:

06.05.2025

Expiry Date:

20.06.2025

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Job Description:

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The role of Beckman Coulter Diagnostics is responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

This position is located in and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the team and report to the supervisor responsible for the role. If you thrive in an innovative environment and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:

• Solutions setup: Install and set up Laboratory Automation systems based on customer needs and contract specifications, working with LIS and Middleware Team.
• End user Training: Conduct onsite training to teach customers about the product portfolio under your responsibility. Run training sessions during the startup phase of projects.
• Remote support: Troubleshoot customer issues and seek solutions following internal standard procedures. Activate second-level support if needed.
• Support our field team (FSE, FAS) to maintain, install, and validate laboratory systems in the field. Advise the team on critical technical issues, ensuring customer satisfaction, retention, and warranty conversion.
• Utilize critical thinking to resolve issues and rapidly repair instrumentation.
• Ensure the growth of the Field Service Engineers’ technical knowledge by managing the flow of technical information between the European and BU teams and the local team.
• Collaborate actively with Sales, Application, and Tender Departments to improve customer solutions and routines.
• Develop project management skills in the context of installation projects.

The essential requirements of the job include:

• A degree (preferably in technical, biomedical, instrumentation, electrical engineering, or related fields) or at least 2 to 3 years of demonstrated experience.
• Willingness to work different shifts/flexible hours as needed and ability to travel at least 80%, providing service across the country and periodically traveling to other European countries with overnight stays.
• Fluency in Italian and English, both verbal and written, to attend and provide training and participate in discussions and international meetings.
• Strong leadership skills and interpersonal relationships.

It would be a plus if you also possess previous experience in:

• Problem solving and proactive solution identification.
• Good IT knowledge, including setting up and managing networks, servers, firewalls, and interfaces.
• Developing a critical mindset supported by DBS tools.

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, regardless of work arrangements. This position is eligible for a remote work arrangement, with additional details provided during the interview process.

At Danaher, we bring together science, technology, and operational capabilities to accelerate the impact of tomorrow’s science and technology. We partner with customers worldwide to solve complex challenges, creating solutions that bring science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology, and beyond. For more information, visit our website.

At Danaher, we value diversity and the existence of both visible and invisible differences in our workforce, workplace, and markets. Our associates, customers, and shareholders contribute unique perspectives resulting from these diverse attributes.