Field - After-sales engineer

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Client:

The Green Recruitment Company

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

594950602404082483233711

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Green Recruitment Company is seeking a Field - After-sales Engineer to provide technical support for field and remote service activities. The role involves working with clients and stakeholders to resolve issues related to Battery Storage Systems.

Key Responsibilities:

• Oversee and perform all on-site technical tasks, including commissioning, preventive, scheduled, and corrective maintenance.
• Focus on resolving post-sale issues efficiently, reducing system downtime, and ensuring fast recovery through strong customer communication and effective information sharing.
• Monitor and assess product performance by working with the monitoring team to analyze operational data from BESS systems, coordinating closely with HQ and the EU technical team.
• Identify and propose technical solutions by collaborating with the HQ team to ensure prompt resolution of system faults.
• Participate in field activities such as system commissioning, troubleshooting, and regular maintenance.
• Assist the help desk team with technical support calls and ticketing system management.
• Work under the guidance of the HSE Manager to assess risks and approve operational procedures that align with HSE standards and regulations.
• Finalize and manage the spare parts list, addressing obsolescence and ensuring compatibility of replacement parts in collaboration with the LATAM and HQ teams; maintain and control stock, consumption, and supply chain planning.
• Ensure local teams and service partners are equipped with the necessary tools and spare parts for uninterrupted operations.
• Work closely with the Technical and Training teams to maintain high service quality standards during field operations.
• Collaborate with local service teams, including managers, technicians, and service partners, to ensure smooth and effective technical support.

Required Skills & Qualifications:

• Hold an electrical certification, degree, or equivalent in accordance with national regulations and laws.
• Hands-on experience with basic electrical tools (e.g., multimeter, torque wrench).
• Ability to read and interpret electrical diagrams; relevant technical education or work experience preferred.
• At least 2 years of on-site experience with BESS systems, electrical installations, wiring, and system commissioning.
• Proficient in English (spoken, written, listening, and reading), with the ability to write technical manuals in English.
• Hold a driver's license and willingness to travel.