Facilities & Maintenance Lead - Southern Europe

Tiffany & Co.; Italia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Facilities & Maintenance Lead to oversee retail and office facilities in Southern Europe. This pivotal role involves managing maintenance operations, coordinating with vendors, and ensuring compliance with health and safety standards. The ideal candidate will bring 5-7 years of facilities management experience, preferably in retail, and possess strong problem-solving and communication skills. Join a company that values excellence and innovation, where your contributions will help maintain the high standards of service and quality that clients expect. This is an exciting opportunity to play a key role in the operational success of a luxury brand.

Competenze

• 5-7 years of facilities management experience in a retail environment.
• Degree in Engineering or equivalent work experience required.

Mansioni

• Oversee facility and maintenance activities across Southern Europe.
• Coordinate remedial work for store emergencies and vendor management.
• Conduct periodic site inspections and ensure compliance with standards.

Conoscenze

Strategic problem solving

Excellent communication

Negotiation skills

Analytical skills

Service-oriented mindset

Collaboration

Formazione

Degree in Engineering

Degree in Facility Management

Degree in Building Technology

Strumenti

Microsoft Project

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Descrizione del lavoro

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

The Facilities & Maintenance Lead in Southern Europe is responsible for the overall retail stores and headquarter office facilities management in the cluster. This role will manage a portfolio of retail locations, managing day-to-day maintenance and repairs orders. S/he will oversee the stores' upkeep, equipment maintenance strategy, and issue resolution for all Southern Europe stores. This position also leads the planning and execution of other capital facilities projects specific to punch list completion and warranty issues to ensure that they are completed as designed, within budget, on schedule, and to Tiffany & Co.'s standards.

Responsibilities

• Oversee and coordinate Facility and Maintenance planned activities (ordinary and extraordinary) for all the countries of the cluster.
• Be responsible for coordinating remedial work for store emergencies and ensuring the vendors have a solid plan of action when addressing issues and are following Tiffany & Co standards.
• Communicate to the stakeholders and provide updates as needed to ensure that the issues are corrected and work orders are closed in a timely manner. Visit all retail facilities as needed and partner with Retail Excellence Managers to complete quarterly site audits detailing store conditions along with supporting documentation and work orders.
• Be the first contact with the stores and headquarters staff for any issues in the cluster related to facility and maintenance.
• Periodic site inspections to ensure the highest standard aspects and to check execution of planned and extraordinary maintenance activities.
• Coordinate contractors, suppliers, and any other stakeholders to supervise the progress of work.
• Check the adequacy of sites regarding health and safety in coordination with RSPP/HSE.
• Manage procurement and orders for all material and services needed.
• Archive documentation in line with local regulations.
• Organize the tendering process to support Finance and Retail Operations to evaluate and select the best contractors.
• Collaborate with Retail Operations and Store planning for new openings according to store network development, including site surveys, selection of contractors, organizing all the necessary activities, and project management.
• Support in budget estimation and cost control for ordinary and extraordinary activities (purchase order management, collaboration with the accounting department and contractor for documentation and payment issues…).

Qualifications

• Degree in Engineering, Construction, Facility Management, and Building Technology or equivalent work experience.
• 5-7 years of experience in facilities management preferably in a retail environment with emphasis on integrated real estate services.
• Strategic problem solver with a service-oriented mindset, able to implement strategic vision and deliver real results.
• Excellent communication, negotiation, and analytical skills.
• A collaborative player who is agile and able to partner across all departments.
• Proficiency in Microsoft Project, Excel, Word, and PowerPoint.
• Ability to read construction documents.
• Design and detail oriented. Client focused.
• Luxury Retail Experience.
• Fluent in English and Italian; a third language is an appreciated plus.