F&B Hostess - Palazzo Cordusio Gran Melià Hotel

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A reputable hotel chain in Milano is seeking an F&B Hostess to manage welcoming guests, taking reservations, and ensuring a tidy service area. Candidates must be fluent in English and possess excellent interpersonal skills. This role promises opportunities for professional growth in a diverse and inclusive work environment.

Servizi

My MeliáRewards

Flexible compensation and exclusive discounts

Competenze

• Must be fluent in English; other languages are preferred.
• Experience in customer service or hospitality is advantageous.
• Ability to maintain a tidy and clean work area.

Mansioni

• Manage all activities related to the F&B Hostess position.
• Greet customers warmly and lead them to their tables.
• Take reservations by phone and note customer details accurately.
• Ensure customer satisfaction by anticipating needs.

Conoscenze

Excellent Interpersonal Skills

Strong Public Relations Attitude

Fluency in English

Flexibility

Motivation and ambition for professional growth

Descrizione del lavoro

Overview

“The world is yours with Meliá”

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job Summary

Job Summary: To manage properly all the activities related to F&B Hostess position

What will I be doing?

• Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition.
• Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, events, and general comments and sharing information.
• Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation.
• Greets customers with a nice smile and cordial greeting and leads them to their table.
• Responsible for taking reservations by phone, accurately noting customer data: name, time booked, number of diners, place where they are staying and telephone number.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.

What are we looking for?

Excellent Interpersonal Skills and strong Public Relations Attitude

Must be fluent in English; other languages are preferred

Flexibility, strong motivation and ambition for professional growth

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it possible.

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