F&B Host/Hostess – Pre – Opening

TN Italy; Roma; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dynamic Host/Hostess to create exceptional experiences for guests. You will be the warm and welcoming first point of contact, ensuring that every visitor feels valued and appreciated. Your role will involve maximizing restaurant capacity through ingenious booking strategies, coordinating with various departments, and maintaining high hygiene standards. This position offers a unique opportunity to showcase your creativity and communication skills in a vibrant environment, where your contributions will directly enhance guest satisfaction. Join us in delivering unforgettable moments!

Servizi

Wettbewerbsfähiges Gehalt

Freundschaftswerbungsprogramm bis zu €750 (brutto)

Ticket Meals

Attraktive Abteilungsanreize

50% F&B Rabatt

Rabattierte Hotelpreise

26 Urlaubstage

1 zusätzlicher Wellbeing-Tag

Freiwilligenaktivitäten

Jährliche Mitarbeiterfeiern

Competenze

• Starke Kommunikationsfähigkeiten und Erfahrung in der Koordination von Reservierungen.
• Fähigkeit, ein positives und kundenorientiertes Arbeitsumfeld zu schaffen.

Mansioni

• Maximierung der Kapazität durch effiziente Reservierungsstrategien.
• Erstellung einer einladenden Atmosphäre für Gäste.

Conoscenze

Kommunikation

Kundenservice

Organisation

Hygienestandards

Formazione

Abschluss in Gastgewerbe

Erfahrung im Kundenservice

Strumenti

Buchungssoftware

Descrizione del lavoro

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If you know art’otel, you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that’s what you’ll do as our Host/Hostess.

Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, a bright idea, a recommendation that only you could give. You’ll know exactly who needs what and when, you’ll remember their names and you’ll use your creativity and expertise to deliver a fantastic experience every time.

In your role as Host/Hostess, you’ll discuss and agree on key objectives with your line manager. These objectives are designed to support your department’s goals and priorities. You’ll also take responsibility for your own development, embracing training opportunities we offer, while learning from challenges and mistakes along the way.

How you do it:

1. You’ll be in charge of maximising our floor capacity in ingenious ways, using our booking software, optimising reservations for peak times, and ensuring all departments actively promote us.
2. You’re great at making sure you’re a brilliant first point of contact for customers. You’ll create a warm and welcoming atmosphere in line with our art’otel standards.
3. You’ll manage guest arrivals, enquiries, and seating arrangements efficiently to fill our restaurant and lounge floor with happy guests.
4. You’ll ensure all menus are up to date, including any special promotions.
5. You’ll work closely with the kitchen and management to communicate menu changes and ensure the team is well informed.
6. You’ll be quick and efficient at scheduling and allocating tasks, keeping productivity optimised.
7. You’ll devise and implement ingenious booking strategies and procedures to maximise capacity, along with guidelines for handling reservations, cancellations, and walk-ins.
8. You’ll handle customer enquiries, concerns, and requests quickly and creatively, keeping the management team informed.
9. You’ll follow the guidance and instructions given by your leadership team.

What you bring:

1. You’re a great communicator, liaising with the front office and sales department to coordinate reservations, guest information, and special requests, and keeping the reception team, kitchen staff, and serving staff in the loop.
2. You’re up to date on health regulations and ready to conduct regular inspections to ensure compliance.
3. You’re clean and tidy, maintaining our reception area and adhering to hygiene and safety standards.
4. You’re skilled at dealing with guest feedback, using insights to enhance customer satisfaction.
5. You lead by example through professionalism, commitment to excellence, and gold-standard service.
6. You can create a positive, creative, and customer-focused work environment, motivating your team to uphold high standards and provide personalised, attentive, and efficient service daily.

There’s more to this job than outlined here – we’ll fill you in before you begin. We might also add other responsibilities temporarily or permanently, depending on the needs of art’otel.

We offer a range of great benefits:

• Competitive salary
• Recommend a friend scheme up to €750 (gross)
• Ticket Meals
• Attractive Departmental Incentive Schemes, as per company policy
• 50% F&B discount at our restaurants and bars (for your whole party)*
• Discounted hotel rates (including Radisson Hotel Group worldwide and family & friends)
• 26 days of holidays
• 1 extra day off for wellbeing (to be taken in the solar year)
• 1 day of volunteering activities annually with our local partners
• Opportunities within PPHE Hotel Group across Europe
• Annual staff parties & outings
• Advanced onboarding programs and L&D opportunities
• Benefits with our local partners

*See T&C policy for details and eligibility.