F&B Host / Hostess

Armani Hotel Milano; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a passionate F&B Hostess to deliver exceptional customer service in the Food & Beverage Department. The ideal candidate will have excellent communication skills and a professional demeanor. Responsibilities include greeting guests, managing reservations, and maintaining menu quality. Join a renowned establishment in the heart of Milan's fashion district.

Competenze

• Passion for delivering great customer service.
• Excellent communication skills.

Mansioni

• Check guest reservation book and track occupancy chart.
• Greet guests in a professional and courteous manner.
• Answer telephones and take guest reservations.
• Anticipate needs and respond to guest inquiries.
• Recognize regular guests and utilize their names.
• Inspect and maintain daily menus.
• Help with other positions as needed.

Conoscenze

Customer service

Communication skills

Professionalism

Descrizione del lavoro

Armani Hotel Milan, a 5-star luxury hotel located in the heart of the Milan fashion district, is looking for a F&B Hostess in the Food & Beverage Department. We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills.

Responsibilities

• Check guest reservation book and track occupancy chart for space.
• Greet guests as they arrive in a professional and courteous manner and guide them to tables according to their preference.
• Answer telephones according to internal standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems.
• Recognize regular guests by name and utilize the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition, and appearance while developing a complete working knowledge of all menu items and daily specials.
• Help out with other positions in the restaurant as needed.