Explora Experience Centre Ambassador

MSC Cruises; Napoli; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury travel company seeks an enthusiastic Explora Experience Centre Ambassador to enhance guest experiences. Ideal candidates should have contact center experience, strong communication skills, and the ability to work in a fast-paced environment. This role offers a dynamic opportunity to contribute to a growing brand in the hospitality sector.

Competenze

• At least 1 year of experience in a contact center within travel or luxury hospitality.
• Fluent in English and German or Spanish.
• Comfortable with IT systems and technology.

Mansioni

• Support guests via phone, email, chat, and in person.
• Book all aspects of the guest journey, including cruises and hotels.
• Build strong relationships with travel advisors and guests.

Conoscenze

Communication

Problem Solving

Customer Support

IT Skills

Strumenti

Salesforce

Versonix Seaware

Descrizione del lavoro

Explora Journeys is a vibrant, cosmopolitan European luxury brand, conceived in the heart of Swiss hospitality in Geneva. Leveraging MSC Group’s extensive maritime expertise, our fleet of six ships (with more in development) aims to redefine the cruise experience and appeal to the next generation of luxury travelers. The Explora Experience Centre Ambassador role is ideal for passionate, enthusiastic, and friendly individuals who enjoy providing exceptional guest experiences, working in a dynamic team, and contributing to the growth of a start-up brand.

Responsibilities

• Support guests via phone, email, chat, and in person, ensuring a high-quality experience.
• Book all aspects of the guest journey, including cruises, shore experiences, pre/post travel arrangements, and hotels.
• Support the Global Sales Organization by building strong relationships with travel advisors and guests.
• Become an expert in using our technology systems, including Salesforce and Versonix Seaware, to deliver personalized service.
• Provide feedback on customer support processes and suggest improvements.

Requirements

• At least 1 year of experience in a contact center within travel or luxury hospitality.
• Fluent in English and German or Spanish; additional European languages are a plus.
• Comfortable with IT systems; knowledge of Versonix Seaware and Salesforce is advantageous.
• Experience supporting guests via phone, email, chat, or in person.
• Confident communicator with excellent problem-solving skills.
• Willing to work full-time on rotating schedules, including weekends, to support global markets.

VISA REQUIREMENTS

• Right to work in Italy.