Experience Customer Service Associate

Manpower Group (USA); Italia; In loco; Tempo pieno

Descrizione del lavoro

A leading global workforce solutions company is seeking an Experienced Technical Support Representative for their Onity Support team. This on-site role involves providing technical assistance for hospitality products while ensuring excellent customer satisfaction. Ideal candidates are detail-oriented, reliable, and passionate about technology.

Competenze

• At least one year of experience in Technical Support or Call Center roles.
• Basic IP Networking knowledge.

Mansioni

• Set up hardware and software systems and troubleshoot issues.
• Support end users via telephone and email.

Conoscenze

Technical Support

Communication

Customer Satisfaction

Problem Solving

Strumenti

SQL

Windows 7-10

Descrizione del lavoro

Job Title:

Experienced Technical Support Representative

Job Description:

We are seeking a skilled and customer-focused Technical Support Representative to join our OnitySupport team. This on-site position in Salem, Oregon, involves providing technical assistance for Onity hospitality and commercial products while ensuring excellent customer satisfaction.

Compensation:

• Hourly Pay Rate: $18.00/hr.
• Schedule: Full-time (40 hours/week) with potential for overtime.
• Hours of Operation: 5:00 AM - 7:00 PM, seven days a week.

Key Responsibilities:

• Set up hardware and software systems, read and edit SQL scripts; experience with databases (scripts, queries, stored procedures, QA) is preferable.
• Follow wiring diagrams involving AC to DC conversion and grounding principles.
• Provide operational and technical assistance to electronic product end users, determine call resolution, log calls, generate replacement orders, and troubleshoot issues.
• Support end users and administrators via telephone and email, maintaining professionalism and courtesy.
• Maintain knowledge of electronic products, billing, collections, and database applications; apply customer satisfaction skills to resolve issues and foster a positive image.
• Meet call handling, volume, and productivity goals in an inbound call center environment. Perform other duties as required.
• Support additional skillsets, projects, and opportunities as they arise.
• Attendance and punctuality are essential.

Required Qualifications:

• At least one year of experience in Technical Support, Call Center, or Help Desk roles.
• Basic IP Networking knowledge.
• PC systems knowledge (Windows 7-10) or basic SQL database reading and editing skills.
• Availability to work weekends and evenings.
• Excellent listening and communication skills.
• Ability to keep accurate records of customer interactions.
• Quick learner of new technologies.

Why Join Us?

This role offers opportunities to develop technical skills and provide exceptional support in a collaborative, professional environment. If you are detail-oriented, reliable, and passionate about technology, we encourage you to apply today!

About ManpowerGroup, Parent Company of:

Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN) is a leading global workforce solutions company that helps organizations adapt in a rapidly changing world by sourcing, assessing, developing, and managing talent. We serve hundreds of thousands of organizations annually, providing skilled talent and sustainable employment for millions across various industries. Our brands—Manpower, Experis, Talent Solutions, and Jefferson Wells—create value for candidates and clients in over 75 countries and territories, with a history spanning over 70 years. We are recognized for our diversity and inclusion efforts and were named one of the World's Most Ethical Companies in 2022 for the 13th consecutive year.