Event Host (Global Sporting Event) - Italian / English Speaking

SPEEDECK; Monza; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking enthusiastic iLUKA Hosts for various global events in February and March 2026. This role involves delivering exceptional hospitality, welcoming guests, and managing their experience seamlessly across airports and events. Ideal candidates are fluent in Italian and English, possess strong communication skills, and thrive in a dynamic environment.

Competenze

• Experience using smartphones/tablets.
• High energy and comfortable working potentially long hours.
• Ability to work calmly in a pressured environment.

Mansioni

• Deliver exceptional hospitality experiences to guests.
• Manage and organize guest groups effectively.
• Provide assistance and solve problems for guests.

Conoscenze

Fluent in Italian

Fluent in English

Communication skills

Interpersonal skills

Problem resolution

Team player

Flexible

Outgoing

Descrizione del lavoro

Description

The primary role of an iLUKA Host is to act as an Ambassador representing our Client’s brand and the delivery of exceptional and memorable hospitality experiences to all guests who join us on our global events.

Hosts can be deployed in a variety of settings and the focus of the role will vary slightly depending upon the environment.

We will be looking for hosts to work throughout the Event, which could be (depending on role) between 12 days and 25 days in February 2026. Some Host roles could continue through to the next event, which would be in March.

Key Responsibilities :

Primary Responsibilities

• To deliver an exceptional hospitality experience to the clients’ guests
• Understanding guest touch points, provide a friendly and welcoming meet and greet service
• Be the first point of contact and meet and greet guests on arrival
• Manage and organise guest groups to ensure that they are in the right place at the right time
• Accompany guests throughout their journey and deal effectively with any issues or problems that arise in order to make the guest experience a smooth and enjoyable one
• Provide information and assistance to guests in all situations and at all stages of the programme
• Deliver outstanding customer service and create an environment that is friendly, fun and guest focused
• To co-ordinate guest departures as their experience draws to a close

Specific Responsibilities whilst working in the following environments :

Airport

Act as first point of contact for guests arriving at the airport and provide a friendly and welcoming meet and greet service

Act as the last point of contact for guest departures

Management of guest lists

Ensure a smooth transition through the airport and hand guest over to the transport host teams

Man the Hospitality Desk to check in guests to the hotel / hospitality programme, provide information and assistance to guests in the hotel relating to the local area and their specific programme

Enrich the overall guest experience whilst in the hotel

Hospitality Venue

Meet and greet guests in a friendly and welcoming manner

Ensure the venue is immaculately presented

Provide assistance to the venue teams on an as needed basis

Support F&B / Lounge team on elements of F&B within the Lounge

Event / Coach

Provide information and assistance to guests at all points of contact, whether at the hotel, on the coach (Executive Bus / Vehicle) or at venues

Accompany assigned guests on a daily basis throughout their programme

Management of guest lists

Meet and greet guests in a friendly and welcoming manner

Provide information and assistance to guests as required

Accompany guests on their journey and ensure a smooth transition to other host teams on arrival at the destination

Venue / Showcasing

Manage and Organise the safe and efficient flow of guests through the venue

Manage queue and crowd issues in a safe manner

Provide information and assistance to guests as required

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise :

Fluent in Italian and English

Experience using smart phones / tablets

Highly effective communication and interpersonal skills

Confidence to manage and engage with groups of people in a variety of settings

Ability to think on your feet and resolve problems calmly and efficiently

A desire to deliver the very best levels of customer service

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment

Flexible, enthusiastic, confident, outgoing, well organised

Willing to roll sleeves up and get involved

Team Player

Self-motivate

Attributes :

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment

Willing to roll sleeves up and get involved

Passionate about sport, hospitality and delivery

Able to work in a calm, kind and professional manner in a pressured environment

Ability to prioritise a demanding workload

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