Europe Service Engineer

Samsung; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan is seeking a candidate for a technical assistance role focusing on customer satisfaction and service strategy implementation. The ideal candidate should have 3-5 years of experience in XRay/CT modality and proficiency in MS Office, with strong project management and problem-solving skills. This position offers a hybrid working model and collaborates closely with European partners.

Servizi

Access to discounts on Samsung products

Wellness and well-being benefits

Training portals

Tickets Restaurant

Competenze

• 3-5 years of specific experience in XRay/CT modality.
• Very good spoken and written English.
• 80% travel required within Europe.

Mansioni

• Provide technical assistance to local and European customers.
• Train European Service partners and Corporate dealers.
• Produce required Service reporting to HQ.

Conoscenze

Project management

Problem solving

Multi-tasking management

Formazione

High School, Bachelor

Strumenti

MS Office

Descrizione del lavoro

Overview

Position Summary

Why join us:

Our mission is to make a difference in people's lives. We are inspired by what people want to accomplish in their lives and strive to create products that give new possibilities. This is what drives our innovations. That's why we strive for excellence, and we understand that it's our people who make it possible. Would you like to be part of innovation? Join us and discover your potential.

Responsibilities

• Provide technical assistance to local and European customers directly or through certified Service Partners. Ensure the required level of customer satisfaction by implementing the most efficient Service strategies and processes.
• Provide direct assistance to the customer where needed, remotely or directly on site.
• Provide equipment installation to the customer where needed, directly on site.
• Support the European Service network dedicated to customers and partners.
• Manage NPI (New Product Introduction) closely liaising with HQ and preparing documentation and training when needed.
• Train European Service partners, Corporate dealers according to the Company's service strategy.
• Ensure that European Service networks performs accordingly to the required standards (quality, customer satisfaction, costs, etc.), implementing and monitoring performance KPIs.
• Propose and implement corrective actions and improvements of Service procedures and task flows.
• Ensure that the customer claim is efficiently taken care of through the different levels of service escalation and screening (call centre / Service partners / direct assistance).
• Produce the required Service reporting to HQ and to local management.
• Communicate with HME European sales in order to provide the customer with an integrated, high quality service, and to improve the overall customer satisfaction.

Qualifications

• Educational Background: High School, Bachelor.
• Professional Background: 3-5 years' specific experience in XRay/CT modality
• Computer Knowledge: Very good MS Office tools.
• Language Knowledge: Very good spoken and written English.
• Travel required: 80% European and domestic, international transfers may occur.
• Others skills: Project management, Problem solving, Multi-tasking management
• Starting Date: October/November

Benefits

• Hybrid working
• Access to discounts on a wide range of Samsung products
• Wellness and well-being benefits
• Training portals
• Tickets Restaurant

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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