Esg Client Service Specialist

MSCI Inc; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading investment research firm is seeking an experienced professional for an ESG client service role in Milan. The role involves managing client inquiries, supporting teams across EMEA, and optimizing client interactions. A Bachelor's degree and at least 4 years of experience in ESG are required, along with a strong interest in the sector. This position offers opportunities for growth and learning within a diverse environment.

Competenze

• Min. 4 years of work experience in ESG, preferably in Client Service.
• Strong interest in ESG and its impact on the investment process.
• Prior knowledge of MSCI products and experience in a client-facing role preferred.

Mansioni

• Manage client enquiry and issue resolution processes using Salesforce.
• Support Client Coverage teams across EMEA to enhance client experience.
• Liaise with service delivery teams to optimize client interactions.

Conoscenze

Client service excellence

Attention to detail

Interest in ESG

Formazione

Bachelor's degree

MBA or Master’s Degree

Descrizione del lavoro

Your team responsibilities

• Ownership and management of client enquiry and issue resolution processes for specific case types using Salesforce.
• Supporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practices.
• Achieve an appropriate understanding of MSCI ESG Research Solutions.
• Become proficient at resolving MSCI ESG Research client questions and issues for specific case types.
• Liaise with other MSCI departments to ensure all clients’ requests/inquiries are managed appropriately.
• Liaise with service delivery teams to optimize client experience.
• Work on projects associated with product testing and liaise with cross-functional teams across regions.

Your skills and experience that will help you excel

• Min. 4 years of work experience in ESG (Client Service function preferred). Bachelor's degree required; MBA or Master’s Degree preferred.
• Strong interest in ESG and its impact on the investment process. Attention to detail, willingness to learn, and growth mindset.
• Appreciation for diverse cultural norms and styles.
• Prior knowledge of MSCI products and experience in a client-facing role (preferred).

Other sections about MSCI's culture, support, and diversity initiatives are well-written and relevant. The job description is comprehensive but could be more concise by removing some repetitive or overly detailed parts, especially in sections about company culture and benefits, which are common in job postings.