English/Italian Customer Support Agent (W/ Relocation Package)

Horizonia; Lazio; In loco; EUR 13.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket covered

Two-week hotel stay

Full administrative support

Competitive salary

14 salaries per year

Health coverage

Descrizione del lavoro

Horizonia is hiring an Italian and English-Speaking Customer Support Agent in Greece. Join a global team, relocate with full support, and represent leading brands across tech, travel, automotive, and social media.

You will handle Italian-speaking customers via phone, email, and chat, resolve issues, and document interactions in our CRM. The role offers a competitive gross salary and a two-month extra salary structure.

Competenze

• Italian-speaking support proficiency with professional phone, email, and chat.
• English proficiency at B2 or higher for cross-team communication.
• Willingness to relocate to Greece and work under Greek contract.
• Previous customer support or call center experience is a plus.

Mansioni

• Provide friendly support to Italian-speaking customers across channels.
• Resolve issues, troubleshoot inquiries, and document solutions in CRM.
• Maintain high customer satisfaction and build positive relationships.
• Record interactions accurately in internal systems.

Conoscenze

Multilingual support

Italian language

English language

CRM systems

Strumenti

CRM software

Descrizione del lavoro

Are you a highly motivated, multilingual individual with a passion for customer service? Seize the opportunity to join a global team in the historical and vibrant city of Athens, Greece!

We are seeking a dedicated Italian and English-Speaking Customer Support Agent to represent world-leading brands across diverse, fast-paced industries including Tech, Travel, Automotive, and Social Media.

Your Role and Responsibilities:

• Multilingual Expertise: Serve as the primary point of contact for Italian-speaking customers, providing friendly, effective, and professional support via phone, email, and chat.
• Problem Solver: Efficiently resolve customer issues, provide accurate information, and troubleshoot product/service inquiries across multiple industry platforms.
• Brand Advocate: Maintain a high standard of customer satisfaction, building positive relationships that reflect positively on our international clients.
• Documentation: Accurately record customer interactions and solutions using our CRM and internal systems.

What We Offer: A Stress-Free Start & Comprehensive Benefits

We understand that moving to a new country can be challenging, which is why we offer a full-service relocation and benefits package to ensure a smooth transition and a comfortable lifestyle in Greece.

• Flight Ticket Covered: We reimburse or cover your one-way flight ticket to Athens.
• Two-Week Hotel Stay: Complimentary hotel accommodation for your first two weeks in Greece upon arrival.
• Full Administrative Support: We provide comprehensive assistance with all necessary paperwork, including bank account setup, tax registration, and social security (AMKA) registration, ensuring you are legally employed under a Greek contract from day one.
• Competitive Salary: Receive a competitive base salary (often around 1200 - 1500 gross per month for multilingual roles) plus a monthly performance-based bonus.
• 14 Salaries Per Year: Enjoy the standard Greek employment benefit of receiving two extra months' salary (typically paid around Easter and Christmas/Summer).
• Health Coverage: Access to Greece's national healthcare system, often supplemented by private health insurance plans provided by the company.

The Greece Advantage An Exceptional European Lifestyle:

• Cost of Living: While prices are rising, Athens generally offers a significantly more affordable cost of living (especially in housing and dining out) compared to major European capitals like Paris, London, or Amsterdam. Your salary goes further, allowing for a higher quality of life.
• The Weather: Experience 300+ days of sunshine per year. Say goodbye to the grey!
• Mediterranean Culture: Enjoy a relaxed, outdoor-focused lifestyle, rich historical sites, world-class cuisine, and easy, affordable access to the Greek Islands for weekend travel.
• Work-Life Balance: Greece promotes a healthy work-life balance, allowing you plenty of time to explore the city and its surrounding beauty.
• Language Skills:
  • Italian: C1/C2 level (fluent/native-level written and verbal communication).
  • English: B2 level or higher (working proficiency, written and verbal communication).
• Citizenship: Valid EU Citizenship (required for smooth employment).
• Soft Skills: Strong communication, empathy, a customer-first mindset, and effective problem-solving abilities.
• Experience: Previous experience in a Customer Support/Call Center environment is a plus, but full, paid training is provided.

English/Italian Customer Support Agent (w/ Relocation package) Rome, Metropolitan City of Rome Capital, Italy