English and Italian) Customer Support Consultant, Crypto (Italy)

SupportYourApp; Umbria; Remoto; EUR 25.000 - 43.000; Tempo pieno

Descrizione del lavoro

A leading Support-as-a-Service company in Italy is seeking a Customer Support Consultant to join their remote team. In this role, you will build long-lasting relationships with customers and support them with various technical inquiries. The ideal candidate has strong Italian and English language skills, experience in customer support, and a positive attitude. Competitive compensation and flexible work hours are offered.

Servizi

Flexible schedule

Opportunity to work fully remotely

Paid intensive training and probation

Bonuses for referring friends

Work-life balance

Competenze

• 6+ months of experience in a customer support role.
• Personal laptop/computer with at least 8GB RAM.
• Stable internet connection required.

Mansioni

• Build positive relationships with customers.
• Meet team KPIs.
• Work securely with customers’ sensitive information.

Conoscenze

Excellent Italian (at least C1 level)

Excellent English (B2)

Experience in customer support

Interest in crypto or stock exchange

Analytical and research skills

Positive and responsible attitude

Strumenti

Salesforce

Zendesk

Descrizione del lavoro

Passionate about the world of tech?

What if you had a chance to be part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while working from your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What You Will Do

• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Work securely with customers’ sensitive information
• Maintain knowledge of our client’s products and services

What You Need to Succeed in This Role

• Excellent Italian (at least C1 level) and English (B2)
• At least 6 months of experience in a customer support role
• Interest in crypto or stock exchange
• Experience with Salesforce or Zendesk
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Background in Finance, Economics, or Mathematics is a plus.

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-term cooperation
• Opportunities for self-development

Who Are We?

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support, expanding globally with 8 hubs around the world.

We treat our team like our clients, offering unlimited care, an individual approach, and a positive experience.

We welcome individuals from various backgrounds and experiences. Send your CV in English, highlighting your outstanding skills!