Engagement Manager SMB Milan

Legora AB; Lombardia; Hybrid; EUR 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Stockholm office

Competitive compensation

Meaningful equity participation

Zusammenfassung

Legora is seeking an experienced Engagement Manager to lead post-sale, end-to-end lifecycle for a large portfolio of law firms and corporate legal teams across the EMEA region. This role focuses on driving adoption, ROI, and commercial outcomes through scalable processes and automation, while reserving high-touch interactions for critical moments.

You will orchestrate cross-functional collaboration with Product, Engineering, Marketing, Support and Legal teams to deliver measurable value,

Qualifikationen

• Experience designing and delivering programs for large customer bases.
• Proven ability to build repeatable adoption playbooks at scale.
• 3+ years in scaled/digital customer success or related field.
• Track record of driving adoption, retention and expansion.
• Owns commercial metrics and renewal motions.
• Technical fluency with CS/CRM tooling, LMS, data viz.
• Strong data-driven approach to health, forecasting and strategy.
• Excellent Italian and English communication skills.
• High EQ and startup-minded.

Aufgaben

• Own post-sale motion end-to-end for a large portfolio of law firms and corporate legal teams in EMEA.
• Improve scaled adoption playbook for onboarding, enablement, and change management.
• Execute playbook with automated touchpoints from rollout to firm-wide adoption.
• Facilitate strategic touchpoints with high-stakes accounts and surface opportunities.
• Drive programmatic operating cadence with templates, training and value reviews.
• Monitor adoption signals and flag risks in internal systems.
• Own renewals and expansions as repeatable motions using data.
• Coordinate across Product, Legal Engineering, Engineering, Product Marketing, Support.
• Translate feedback into roadmap and enablement with product teams.

Kenntnisse

Scaled customer success

Adoption programs

Renewal management

Educational programs at scale

Data-driven portfolio management

Bilingual Italian & English

Tools

CRM platforms

LMS

Data visualization tools

AI agents

Jobbeschreibung

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.

2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining Legora means three things.

• We lean in: ownership over titles, outcomes over intentions.

• We fight for excellence: high standards, direct, ego-free feedback.

• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar. This is the place.

About the role

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Manager to join our growing team and help a large portfolio of law firms and corporate legal teams fundamentally change the way they work with Legora.

This is a role for someone who has developed and executed a scaled customer motion, and who knows that transformation across a large portfolio of clients has to be designed, automated and measured. You will drive adoption, technical health and commercial outcomes of your portfolio end-to-end by leveraging systems and technology while reserving high-touch interactions for the most impactful moments.

You will be critical as we continue to build a best-in-class adoption program at Legora, helping clients realize measurable ROI, expand successful use cases and transform the way their teams work.

What You'll Do:

You'll own the post-sale motion end-to-end for a large portfolio of law firms and corporate legal teams across our EMEA scaled portfolio. Specifically, you will:

• Improve the scaled adoption playbook: the tech-led onboarding, enablement, and change-management motions and target outcomes for how our scale customers adopt Legora and transform the way they work.

• Execute against that playbook, sequencing automated touchpoints and interventions from initial rollout to firm-wide adoption and adapting as the client's needs and Legora's capabilities evolve.

• Facilitate strategic touchpoints with your highest stakes accounts, while using one-to-many enablement to surface high-impact opportunities and guide the rest of the portfolio toward maximum value from Legora.

• Drive sustained value through a programmatic operating cadence: templated success plans, one-to-many enablement, scaled training and digital value reviews.

• Manage the health of the portfolio by monitoring adoption and utilization signals in our internal systems to proactively flag and act on risks and growth opportunities.

• Own the commercials for the scaled program end-to-end by running renewal and expansion as repeatable motions informed by exquisite portfolio hygiene, forecasting, and data utilization.

• Orchestrate engagement across cross-functional teams (Product, Legal Engineering, Engineering, Product Marketing, Support) to accelerate client success, maintaining end-to-end portfolio context and coordination.

• Translate scaled customer feedback into action by collaborating closely with Product, Engineering, and Product Marketing to inform roadmap, positioning, and enablement, and to represent the voice of the scaled segment.

What You Bring

You care deeply about customer outcomes and you know that transformation at scale has to be designed, automated and measured. You're proactive, systems-minded and comfortable making tradeoffs about where to intervene and where to let technology do the work. You take pride in being the reason customers adopt, grow and succeed.

We’re looking for:

• A scaled customer success, renewal management, or customer education background, with a demonstrated track record of designing and delivering programs that serve large customer bases.

• Experience building repeatable adoption playbooks and educational programs and delivering them at scale across digital channels.

• 3+ years for Manager, 5+ years for Senior Manager, in scaled or digital customer success, customer operations, account management, or a related field, ideally with exposure to high-growth B2B AI verticals or Legal Tech. Leveling will depend on specific experience and fit for the segment.

• A track record of driving adoption, retention and expansion with a high-volume portfolio of clients.

• Ownership of a commercial number: you have carried GRR and NRR for a portfolio and run renewal and expansion yourself as repeatable motions, hitting the thresholds by leveraging data and automation.

• Technical fluency and systems thinking: you're comfortable configuring and deploying tooling (CS and CRM platforms, AI agents, LMS, data visualization platforms) to deliver outcomes.

• Data fluency and a metrics-driven approach to customer health, forecasting and portfolio strategy at scale.

• Exceptional program, project and prioritization skills; you keep many clients and multi-workstream initiatives moving concurrently.

• Excellent Italian and English communication skills — written, verbal, and interpersonal.

• High EQ: you know when to listen, when to advise and when to act.

• A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.

What we offer:

• The opportunity to join and grow within Legora’s SMB post-sale engagement team in EMEA.

• A role with real ownership of customer outcomes and visibility across product, go-to-market, and support functions.

• Collaboration with leadership and cross-functional teams to build systems that shape customer outcomes.

• A fast-paced, entrepreneurial environment where excellence is rewarded, and growth is exponential.

• Competitive compensation, meaningful equity participation, and a Stockholm office designed for focus and high performance.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.