Engagement Manager - Italy

Bird; Roma; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Bird is looking for a dedicated Engagement Manager to lead operations in the Israeli market. This pivotal role focuses on relationship management with key partners, optimizing processes, and ensuring operational excellence while fostering collaboration across teams. Join Bird's mission to enhance urban mobility and work in a culture prioritizing inclusion and personal development.

Servizi

Work-from-home stipend

Time off for relaxation

Support for personal and professional development

Competenze

• 1 year of experience in account management or customer-facing roles.
• Strong emotional intelligence and collaboration skills.
• Excellent verbal and written communication skills in English and Italian.

Mansioni

• Maximize revenue per FM by determining vehicle allocation strategies.
• Build strong relationships with top performing FMs through consistent outreach.
• Ensure timely onboarding of new FMs.

Conoscenze

Business Development

Account Management

Relationship Management

Project Management

Conflict Management

Public Speaking

Team Management

Strumenti

Excel

Google Suite

SQL

Descrizione del lavoro

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products services and people share one common goal : to make cities more livable by reducing gas-powered car usage lowering carbon emissions and improving the safety of all road users.

We are relentless in our pursuit of betterfor our riders for our partners for our employees and for future generations. Our award-winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

Job Summary

We are seeking a highly motivated and experienced Engagement Manager to lead operations and relationship management in the Israeli market. This role serves as the primary point of contact for one of Birds key partnersthe Fleet Manageroverseeing their onboarding lifecycle management and overall engagement strategy within the region.

The ideal candidate is action-oriented collaborative and deeply focused on improving the Fleet Manager experience. You will identify opportunities challenges and areas for improvement codify insights and advocate internally for enhancements. By working cross-functionally with product data communications and operations teams you will ensure alignment and drive strategic initiatives that support both operational excellence and sustained partnership success.

Responsibilities

• Maximize revenue per FM at an optimised operational cost by determining vehicle allocation strategies recommending terminations and determining / executing strategies to drive FM metric improvement.
• Build strong relationships with top performing FMs through consistent outreach communication and support preventing FM churn. Provide support and keep FMs motivated. Liaison of market or business priorities changes.
• Ensure timely onboarding of new FMs including ensuring training completion and arranging for vehicle pick-up ensuring we hit our ramp plan targets.
• Manage / Improve damage metrics ensuring FM damage vehicles stays below target and they maximise the number of ready vehicles on the streets.
• Develop SOPs and other project documentation to standardize and replicate best practices for FM coaching.
• Collaborate in cross-functional projects to accelerate the success of the business.
• Collect input / feedback from FMs understand their pain points and bottlenecks and translate those into product / process improvements to help them succeed. Collaborate with other Bird internal teams to deliver these improvements.

Requirements

• 1 year of experience in account management or customer-facing roles
• Experience in vendor and third-party logistics (3PL) communications
• Proven success in process-driven environments with a focus on continuous improvement
• Proficient in Excel and Google Suite; SQL knowledge is a plus
• Strong emotional intelligence with the ability to influence de-escalate and collaborate across teams
• Excellent verbal and written communication skills in English and Italian ; additional languages are a plus
• Willingness to travel up to 30%

Culture at Bird

Were an ambitious smart and open-minded team that is passionate about our mission. Each day is unlike the last as were constantly moving forward challenging each other and working together to create the future of micro-mobility.

We want people to succeed at Bird so we give our teams plenty of time off to relax and recharge. We also offer a work-from-home stipend plus a new resource to help support personal and professional developmentall the goods needed to move on our mission together.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds experiences and perspectives encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race color religion sex national origin age disability veteran status or genetics and we are dedicated to providing an inclusive open and diverse work environment.

Sound like a place youd like to work Sweet. Lets chat.

LI-Remote-Italy

LI-Hybrid

LI-Italy

Required Experience :

Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full Time

Experience : years

Vacancy : 1