EMEA Service Thermal NPDI and Tech Support Engineer

TN Italy; Tognana; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dynamic EMEA Service Thermal NPDI and Tech Support Engineer to ensure safety and serviceability of critical technologies. This role involves collaborating with global technical leads, providing technical guidance, and supporting new product launches. The ideal candidate will have extensive experience with industrial chillers and a strong understanding of mechanical and thermodynamic systems. Join a forward-thinking team where your expertise will contribute to innovative solutions and continuous product improvement, while enjoying opportunities for professional growth and development.

Competenze

• 5+ years experience with industrial chillers and air conditioners.
• Proficiency in English and technical terminology.

Mansioni

• Support new products during market introduction and resolve customer cases.
• Develop maintenance and troubleshooting procedures for new product launches.

Conoscenze

Industrial Chillers

Air Conditioning

Mechanical Systems

Thermodynamic Systems

Control Systems

Microsoft Office

Technical Communication

Formazione

Secondary Technical Education

Higher Education

Strumenti

Web Technologies

Descrizione del lavoro

Job Description

Who are we?

At Vertiv, we build products that keep critical technologies running 24/7. We were the first to protect mainframes with precision cooling systems and to introduce integrated enclosure systems for distributed networks. Our portfolio includes power, thermal, and infrastructure management products, software, and solutions, supported by nearly 250 service centers worldwide.

We are seeking an EMEA Service Thermal NPDI and Tech Support Engineer to join our team in Tognana, Italy. This role involves ensuring safety, serviceability, and business goals are met through design for service principles, collaborating with global technical leads, and providing technical guidance for service offerings and warranty execution.

The Tech Support Engineer will support new products during their market introduction, acting as the point of contact between internal Service and Engineering Teams to resolve customer cases efficiently and gather field information for continuous product improvement.

What will you be doing?

• Represent Vertiv Services in product development reviews and phase gate reviews;
• Work with R&D and product management to implement global serviceability specifications;
• Provide technical guidance for Service Offering development, scope of work, and new services;
• Support project readiness and completion with necessary deliverables;
• Assist in design and testing to ensure service readiness in new product launches;
• Develop maintenance and troubleshooting procedures;
• Participate in equipment startups, collect feedback, and implement improvements;
• Support logistics with parts research and sourcing;
• Review ECNs and develop service tips, field change notices, and safety bulletins;
• Lead documentation and development of training materials for new products;
• Provide on-site technical assistance as needed;
• Collaborate with other departments to support field activities and report issues;
• Share technical knowledge through training and forums;
• Ensure compliance with legal and environmental regulations.

What will make you successful?

• Secondary technical education or higher;
• Proficiency in English and technical terminology;
• 5+ years experience with industrial chillers and air conditioners;
• Knowledge of mechanical, thermodynamic, and control/software systems;
• Experience in service, R&D, laboratory, or testing roles preferred;
• Strong communication and organizational skills;
• Positive attitude, flexibility, attention to detail, and self-motivation;
• Proficiency in Microsoft Office and web technologies;
• Ability to manage office and field activities independently;
• Willingness to travel up to 30% regionally and globally;
• Customer-oriented mindset and ability to handle critical situations.

If you meet these requirements, we invite you to apply and explore your career with us!