EMEA Service Director (d / f / m)

Leica Microsystems; Umbria; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading microscopy company is seeking a Service Director for the EMEA region to oversee Field Operations and ensure growth in service revenue. Candidates should have a strong background in operational management with at least 10 years of experience in global organizations. The role requires leadership skills, customer relationship management, and fluency in English. Willingness to travel up to 40% within the EMEA territory is essential.

Competenze

• At least 10 years of experience with a global organization.
• Proven experience managing customer-facing roles.
• Strong preference for field service organization management experience.

Mansioni

• Manage LMS Field Operations related to Service.
• Ensure performance against revenue and profit targets.
• Actively pursue customer feedback to ensure satisfaction.
• Optimize regional Service P&L to achieve financial objectives.
• Build and maintain relationships with Sales Management.

Conoscenze

Customer relationship management

Operational management

Team leadership

Field service management

Fluent English

Formazione

Undergraduate degree

Master's degree

Descrizione del lavoro

Overview

Leica Microsystems is a leading company in microscopy, imaging, and analysis. We enable researchers and clinicians to gain insights that advance science and healthcare. We are part of Danaher and operate across Europe with a REMOTE-based role in major European locations (Germany, UK, Italy). The role title is Service Director, EMEA.

Join a company whose products support cutting-edge research worldwide and be part of a culture focused on customer focus, innovation, teamwork, and continuous improvement.

Your Responsibilities

• The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service, including profitable growth of service revenue, installation of new and demonstration equipment in EMEA, service contract field repairs / refurbishment within SLAs, demand service and warranty repairs.
• Manage and oversee an organization with 120 staff, including Field Service Managers, Field Service Engineers, Customer Service Delivery, and a Service Contract Sales organization, to ensure performance against business objectives, revenue and profit targets.
• Actively pursue customer feedback to ensure satisfaction and high-quality service support; incorporate Danaher Business Systems Tools into daily work.
• Maintain intimate knowledge of contractual obligations of Leica to customers, dealers, and authorized third-party service organizations within the assigned area to fulfill agreements.
• Own and optimize the regional Service P&L and achieve financial objectives to create above-market growth for the company.
• Recommend purchases and allocations of spare parts inventory and supplies for the assigned area and maintain / reconcile items to meet contractual commitments and customer expectations.
• Establish a close working relationship with Sales Management to create a team atmosphere between sales and service, and collaborate with Business Unit Management to address escalated issues and represent the company professionally.

Your Profile

• You have completed an undergraduate degree; a Masters degree is a plus.
• You have a minimum of 10 years’ experience working for a global organization.
• You have proven experience managing and developing customer-facing organizations.
• Previous experience managing a field service organization is strongly preferred.
• Previous experience managing customer relationships is strongly preferred.
• You are fluent in English.

Travel

Willingness and ability to travel up to 40% within the EMEA territory.

Get More Insight

Learn more about what we do and who we are by watching the company video “We Are Leica” :

Next Steps

Are you interested in discovering opportunities in an innovative, team-oriented environment? Do apply online—we are looking forward to your application!

The salary range for this role is XXX. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. This job is also eligible for bonus / incentive pay.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.