EMEA Service Director (d / f / m)

Leica Microsystems; Milano; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global technology company in Milan seeks a passionate Service Director for EMEA. The ideal candidate will manage 120 staff, enhance customer satisfaction, and oversee profitable service operations. Requirements include a degree, 10 years of experience, and fluency in English. This full-time role offers a chance to impact the future of science and technology in an innovative environment.

Servizi

Bonus/incentive pay

Competenze

• 10+ years of experience in a global organization.
• Experience managing customer relationships preferred.
• Fluency in English required.

Mansioni

• Manage all LMS Field Operations related to Service.
• Oversee an organization with 120 staff.
• Pursue customer feedback to ensure satisfaction.
• Own and optimize the regional Service P&L.

Conoscenze

Customer satisfaction

Relationship management

Negotiation

Team building

Conflict resolution

Formazione

Undergraduate degree

Master's degree

Descrizione del lavoro

Join to apply for the EMEA Service Director (d / f / m) role at Leica Microsystems

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For over 175 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is one of the market leaders in microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to make well-informed decisions in life-changing procedures. We enable users to gain insights that help answer key questions concerning development and engineering. All of this is achieved with cutting-edge microscopes and AI-based image analysis.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment to brilliant solutions and insights.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development, and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in any major European location (Germany, UK, Italy) which will be REMOTE.

Service Director, EMEA

Come join a fantastic team! Are you passionate about building, developing, and managing an organization that strives to be best in class? Do you enjoy excelling in customer satisfaction and improving quality by driving to the root cause of product and process issues? We are seeking a leader skilled at building and maintaining relationships at all levels and across functions, coaching, negotiating, resolving conflicts, team building, and more.

Your Responsibilities

1. The LMS EMEA Service Director manages all LMS Field Operations related to Service, including profitable growth of service revenue, installation of new and demonstration equipment in EMEA, service contract field repairs/refurbishment within SLA terms, demand service, and warranty repairs.
2. Manage and oversee an organization with 120 staff, including Field Service Managers, Engineers, Customer Service Delivery, and Service Contract Sales, ensuring satisfactory performance, business objectives, revenue, and profit targets.
3. Actively pursue customer feedback to ensure satisfaction and high-quality service support, incorporating Danaher Business Systems Tools into daily work.
4. Maintain knowledge of contractual obligations to respond and fulfill agreements with Customers, Dealers, and Authorized Third Parties within the assigned area.
5. Own and optimize the regional Service P&L to achieve financial objectives and create above-market economic growth.
6. Recommend and manage spare parts inventory, supplies, etc., to meet contractual commitments and customer expectations.
7. Establish close relationships with Sales Management to foster team collaboration and capitalize on sales opportunities. Collaborate with Business Unit Management to address escalated issues and represent the company professionally.

Your Profile

• You have completed an undergraduate degree; a Master’s degree is a plus.
• You have at least 10 years’ experience in a global organization.
• You have successfully managed and developed customer-facing organizations.
• Previous experience managing a field service organization is strongly preferred.
• Experience managing customer relationships is strongly preferred.
• You are fluent in English.

Travel: Willingness and ability to travel up to 40% within EMEA territory.

Get More Insight

Learn more about us by watching the "We Are Leica" company video. Interested in exploring new opportunities in an innovative, team-oriented environment?

Apply online — we look forward to your application!

The salary range for this role is XXX. This is the range we believe is possible at the time of posting, but the actual pay may be higher or lower. The range may be modified in the future.

This job is also eligible for bonus/incentive pay.

Note: Compensation amounts are only considered wages or pay once earned, vested, and determinable. The availability of bonuses, commissions, benefits, or other compensation remains at the Company's sole discretion unless paid. This may be modified at the Company's sole discretion, in accordance with law.

Join our winning team today. Together, we’ll accelerate the impact of tomorrow’s science and technology. We partner globally to solve complex challenges and bring science to life.

We value diversity and the unique perspectives of our workforce, customers, and shareholders.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Management and Manufacturing

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