EMEA Service Director (d/f/m)

Radiometer; Ita; Ibrido; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

A global leader in scientific solutions is seeking an EMEA Service Director to manage field operations and enhance customer satisfaction. This role requires a minimum of 10 years of global experience and excellent leadership skills. The position offers the flexibility of remote work and significant travel within EMEA. The ideal candidate will have a strong background in managing customer-facing organizations and strong communication skills in English. Compensation includes a competitive salary and bonuses.

Competenze

• Minimum 10 years of experience in a global organization.
• Proven success in managing and developing customer-facing organizations.
• Experience managing a field service organization and customer relationships is strongly preferred.
• Fluent in English.

Mansioni

• Manage all LMS Field Operations related to Service.
• Oversee an organization of 120 staff.
• Gather customer feedback to ensure high satisfaction.
• Own and optimize the regional Service P&L.
• Collaborate with Sales and Business Unit Management.

Conoscenze

Customer satisfaction

Coaching

Negotiation

Conflict resolution

Team building

Formazione

Undergraduate degree

Master’s degree

Descrizione del lavoro

EMEA Service Director (d/f/m)

Apply locations: ITA - Remote | Full time | Posted 2 Days Ago | Job Requisition ID: R1294332

For over 17.5 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we are driven by continuous improvement to excite our customers and create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is a market leader in microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. We transform scientific discovery, empower surgeons in life-changing procedures, and enable insights into development and engineering, all through cutting-edge microscopes and AI-based image analysis.

Join Leica Microsystems in our commitment to brilliant solutions and insights, and be part of products used worldwide in cutting-edge research.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate discovery, development, and delivery of solutions that safeguard and improve human health.

We are currently offering the position of Service Director, EMEA in any major European location (Germany, UK, Italy), with REMOTE work option.

Are you passionate about building, developing, and managing a best-in-class organization? Do you excel in customer satisfaction and improving quality by addressing root causes of product and process issues? We seek a leader skilled in relationship building, coaching, negotiation, conflict resolution, and team building.

YOUR RESPONSIBILITIES

• Manage all LMS Field Operations related to Service, including service revenue growth, installation of new and demonstration equipment in EMEA, service contract repairs/refurbishment, demand service, and warranty repairs.

• Oversee an organization of 120 staff, including Field Service Managers, Engineers, Customer Service, and Service Contract Sales, ensuring performance, objectives, revenue, and profit targets.

• Gather customer feedback to ensure high satisfaction and incorporate Danaher Business Systems Tools into daily work.

• Maintain knowledge of contractual obligations to respond and fulfill commitments effectively.

• Own and optimize the regional Service P&L, achieving financial targets and fostering economic growth.

• Recommend and manage spare parts inventory, supplies, and related items to meet contractual and customer expectations.

• Collaborate with Sales and Business Unit Management to enhance teamwork, address escalated issues, and build customer confidence.

YOUR PROFILE

• Undergraduate degree required; Master’s degree is a plus.

• Minimum 10 years of experience in a global organization.

• Proven success in managing and developing customer-facing organizations.

• Experience managing a field service organization and customer relationships is strongly preferred.

• Fluent in English.

Travel:

• Willingness and ability to travel up to 40% within EMEA.

Learn more about us

Watch our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

If you are interested in discovering new opportunities in an innovative, team-oriented environment, please apply online. We look forward to your application!

The salary range for this role is XXX. This is the range we believe is possible at the time of posting, but it may be adjusted. The role is also eligible for bonus/incentive pay. Compensation details are at the company's discretion and subject to change.

Join our winning team today. Together, we’ll accelerate the impact of tomorrow’s science and technology. We partner globally to solve complex challenges and bring science to life.

For more information, visit www.danaher.com.

Danaher is a leading innovator in life sciences, biotechnology, and diagnostics, committed to solving health challenges and improving lives worldwide. Our ecosystem includes more than 15 businesses dedicated to innovation for tangible impact.

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