Electrical Engineer - Field Services

beBeeTechnical; Rimini; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in Battery Storage Systems is looking for a Technical Support Specialist to oversee service and maintenance tasks. The successful candidate will collaborate with teams to provide top-notch technical support, ensuring efficient problem resolution and performance monitoring of systems. If you have a strong technical background along with a commitment to customer satisfaction, you could be the right fit for this role.

Competenze

• Minimum 2 years on-site experience with Battery Energy Storage Systems (BESS).
• Proficient in English with ability to write technical manuals.
• Hands-on experience with electrical tools and ability to read electrical diagrams.

Mansioni

• Perform on-site technical tasks including commissioning and maintenance of BESS.
• Monitor product performance and coordinate with HQ.
• Assist the help desk team and ensure local teams have necessary tools.

Conoscenze

Technical support

Customer communication

Problem resolution

Field activities

Data analysis

Formazione

Electrical Certification or Degree

Strumenti

Multimeter

Torque wrench

Descrizione del lavoro

• We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for field and remote service activities to work with clients and other stakeholders resolve issues related to Battery Storage Systems.

The successful candidate will have the following key responsibilities :

• Oversee and perform all on-site technical tasks, including commissioning, preventive, scheduled, and corrective maintenance.
• Focusing on resolving post-sale issues efficiently, reducing system downtime, and ensuring fast recovery through strong customer communication and effective information sharing.
• Monitor and assess product performance by working with the monitoring team to analyze operational data from BESS systems, coordinating closely with HQ and the EU technical team.
• Identify and propose technical solutions by collaborating with the HQ team to ensure prompt resolution of system faults.
• Taking part in field activities such as system commissioning, troubleshooting, and regular maintenance.
• Assist the help desk team with technical support calls and ticketing system management.
• Work under the guidance of the HSE Manager to assess risks and approve operational procedures that align with HSE standards and regulations.
• Finalize and manage the spare parts list, addressing obsolescence and ensuring compatibility of replacement parts in collaboration with the LATAM and HQ teams; maintain and control stock, consumption and supply chain planning.
• Ensure local teams and service partners are equipped with the necessary tools and spare parts for uninterrupted operations.
• Work closely with the Technical and Training teams to maintain high service quality standards during field operations.
• Collaborate with local service teams, including managers, technicians, and service partners, to ensure smooth and effective technical support.
• Required Skills & Qualifications :
• Hold an electrical Certification, Degree or equivalent in accordance with the national regulations and laws.
• Hands-on experience with basic electrical tools (e.g., multimeter, torque wrench).
• Ability to read and interpret electrical diagrams; relevant technical education or work experience preferred.
• At least 2 years of on-site experience with BESS systems, electrical installations, wiring, and system commissioning.
• Proficient in English (spoken, written, listening, and reading), with the ability to write technical manuals in English.
• Hold a driver's license and willingness to travel.