Electric Vehicle Charging Specialist

beBeeCustomer; Milano; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

beBeeCustomer is seeking a skilled Customer Service Expert in Milano to handle customer inquiries and support the operations team. The ideal candidate will have at least 3 years of relevant experience and a degree in Communication or similar, with strong communication skills and proficiency in Salesforce. Join a collaborative team focused on empowering the electric vehicle ecosystem and sustainable transportation.

Servizi

Informal work environment

Collaborative team

Competenze

• Proven experience in customer-related roles (at least 3 years).
• Good knowledge of English (level B2 / C1).
• Ability to work with precision and punctuality.

Mansioni

• Manage customer requests with a proactive and resolutive approach.
• Support the daily activities of the call center.
• Collaborate in organizing training activities or workshops.

Conoscenze

Communication skills

Teamwork

Attention to detail

Proactivity

Formazione

Bachelor's or Master's degree in Communication / Foreign Languages

Strumenti

Salesforce

SAP

Descrizione del lavoro

We are a global leader in electric vehicle charging and energy services, dedicated to powering up the electric vehicle ecosystem and sustainable transportation. Our mission is to make the lives of our users easier with nature-friendly travel experiences and end-to-end solutions.

Job Description :

Due to our rapid growth, we are seeking a skilled Customer Service Expert to join our Customer & Partner Operations team. As a key member of our team, you will be responsible for handling all types of customer inquiries with a proactive and resolutive approach.

• Manage customer requests with a proactive and resolutive approach;
• Report technical or complex problems to the relevant department and follow up until they are resolved;
• Support the daily activities of the call center, collaborate in organizing training activities or workshops;
• Take charge of community management activities and management of online reviews;
• Draw up reports and monitor KPIs;
• Support the implementation of our CRM systems;
• Manage the shipping of RFID cards and data entry in our CSMS portal;
• Collaborate in customer-oriented marketing activities;
• Support the back-office activities of the Customer & Partners Operations team;

Requirements :

• Proven experience in customer-related roles (at least 3 years);
• Bachelor's or Master's degree in Communication / Foreign Languages or similar disciplines;
• Good knowledge of English (level B2 / C1);
• Excellent communication skills, both oral and written, with the ability to use different linguistic registers depending on the case;
• Knowledge of Salesforce (or similar CRM systems) and SAP (or similar ERP systems);
• General knowledge of consumer rights, product warranty terms, and related legislation;
• Ability to work with extreme precision and punctuality, respecting deadlines;
• Prone to teamwork and to change, as you will work closely with other departments and manage a variety of different tasks.

Nice to Have :

• Previous experience in a fast-paced work environment in the electric mobility, energy, or similar sectors;
• Familiarity with legal, accounting, finance issues;
• Previous experience in community or social media management;
• Ability to use A.I. tools for professional scope.

What We Offer :

• The opportunity to learn something new every day in a fast-evolving, international industry;
• An informal work environment with a supportive, involving, and collaborative team;
• A chance to give your personal contribution to the spread of green energy to shape a better future.

Ready to Start Your Journey?

Electric Vehicle Charging Specialist • Milano, IT