Miu Miu Porto Cervo - Client Advisor

TN Italy; Porto Cervo; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dynamic individual to join their team in a vibrant and creative environment. This role involves acting as a brand ambassador, enhancing customer relationships, and maximizing sales performance while ensuring impeccable stock management. The ideal candidate will possess a strong affinity for luxury products and a keen interest in fashion and design. By fostering brand loyalty and delivering exceptional customer experiences, you'll contribute to the company's ongoing success in the luxury sector. If you're passionate about luxury and eager to grow in your career, this opportunity is perfect for you.

Competenze

• High affinity for luxury products and a strong sense of responsibility.
• Ability to work in a team and independently, with excellent organizational skills.

Mansioni

• Provide excellent in-store experience and maintain client relationships.
• Manage stock and ensure compliance with corporate guidelines.
• Engage in cross-selling and achieve sales targets.

Conoscenze

Customer Service

Sales Performance

Stock Management

CRM Tools

Fashion Knowledge

Formazione

Business/Retail Management Degree

Strumenti

SAP

Descrizione del lavoro

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Job Reference:

97b089e4f18a

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

We are looking for someone that will support both the sales and the stock management.

From one side we are looking for someone that can work as “brand ambassador”, able to convey the Brand’s philosophy and values. As such, the candidate will be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

From the other side the candidate will be responsible of stock management in terms of KPIs, Corporate guidelines and procedures. He/She will have to facilitate the selling process through an impeccable stock maintenance and to be responsible of minimizing the stock losses. He/She will ensure the implementation of guidelines received from the Store Operations Department and Store Manager

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and be attentive to prevent product thefts.
• Ensure the safety of the products and the valuable material in the warehouse during the whole handling process.
• Ensure to properly manage the daily goods receipt, to arrange the merchandise following the Corporate procedures and prepare the product to be taken on the sales floor and special areas.
• Organize, manage and perform the products’ counting and the stock-takes.
• Assure the right product flow tracking through SAP system.
• Manage the product flow during Repairs.
• Manage the stockroom activities related to Markdown.
• Guarantee the returns, shop-to-shop transfers, and e-commerce delivery following the corporate guidelines and deadlines

KNOWLEDGE AND SKILLS

High affinity for luxury products.

High sense of responsibility.

Being able to work in team as well as alone.

Organized and detail oriented.

Mature and assertive.

Business/Retail Management degree or equivalent is a plus.

Interest in luxury/fashion, art and design.