Technical Support Specialist

JR Italy; Prato; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in smart technology solutions is seeking a Technical Support Engineer fluent in Chinese and English. This full-time remote role involves training clients, resolving technical issues, and producing documentation. Ideal candidates have a background in Computer Science or Electronics and are passionate about IoT solutions.

Servizi

Flexible remote work

Travel allowances

Collaboration with a cutting-edge tech team

Competenze

• Prior experience in technical support or testing roles.

Mansioni

• Understand client project requirements and deliver tailored tech solutions.
• Train clients on smart product usage and configuration.
• Produce technical documentation to guide setup and troubleshooting.

Conoscenze

Fluency in Chinese

Fluency in English

Analytical Thinking

Communication Skills

Teamwork

Formazione

Bachelor's degree in Computer Science

Bachelor's degree in Electronics

Bachelor's degree in Communications

Descrizione del lavoro

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Technical Support Engineer – Fluent in Chinese & English

Location: Remote in Europe with preference for Italy or Germany or France. Must be willing to travel to client sites across Europe.

Type: Full-time Remote role with travel

Are you a bilingual / multilingual tech customer support /engineering professional with a passion for smart technology and IoT solutions? We're hiring a Technical Support Officer/Engineer /Field Engineer to support, train, and empower clients across Europe.

Key Responsibilities:

• Understand client project requirements and deliver tailored tech solutions
• Train clients on smart product usage and configuration
• Produce technical documentation to guide setup and troubleshooting
• Resolve technical issues efficiently to maintain high client satisfaction

What You Need:

• Bachelor's degree in Computer Science, Electronics, Communications, or a similar field
• Fluency in Chinese and English is essential
• Bonus: knowledge of Italian, German, or French
• Prior experience in technical support or testing roles
• Strong analytical thinking, communication skills, and teamwork

Bonus Points:

• Experience with smart home, IoT, or security-related technologies
• European residency or valid work visa
• Ability to travel for short assignments within Europe

Perks include flexible remote work, travel allowances, and collaboration with a cutting-edge tech team in the smart solutions space.