Cassina Customer Quality Specialist

TN Italy; Italia; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in the luxury sector is seeking a Customer Quality Specialist to enhance customer satisfaction. The role involves supporting customer service, analyzing data, and collaborating with various teams to address customer issues. Ideal candidates will have a degree in Engineering and experience in quality roles, especially within international luxury contexts.

Competenze

• At least 2 years of experience in quality or customer-related roles.
• Experience in international contexts within the design or luxury sector preferred.

Mansioni

• Support Customer Service in resolving complaints and collaborate for solutions.
• Analyze customer data and develop statistical reports.
• Prepare customer satisfaction surveys and analyze feedback.

Conoscenze

Data analysis

Communication

Interpersonal skills

Curiosity

Continuous improvement

Formazione

Degree in Engineering

Strumenti

Quality tools

Descrizione del lavoro

Responsibilities

The Customer Quality Specialist will join the Cassina Quality team and report directly to the Quality Manager. He/she will be responsible for all customer-related activities within the team, with the ultimate goal of increasing customer satisfaction.

Main Activities

1. Support the Customer Service team in resolving customer complaints, collaborating with other departments for solutions.
2. Analyze customer-related data and develop statistical reports.
3. Work closely with Planning and Production units to define corrective actions for customer issues.
4. Collaborate with Supplier Quality to manage customer claims caused by external suppliers.
5. Visit Cassina and dealer showrooms to gather Voice of Customer feedback.
6. Understand customer expectations and needs, fostering a customer-centric mindset within the company.
7. Prepare customer satisfaction surveys and analyze customer feedback.
8. Support the development and monitoring of Field Test activities.

Experience and Education

1. Degree in Engineering or a related field.
2. At least 2 years of experience in quality or customer-related roles; experience with direct customer contact is a plus.
3. Experience in international contexts within the design or luxury sector is preferred.

Technical and Soft Skills

1. Curiosity about customer needs and expectations, especially in the luxury market.
2. Data analysis and statistical skills.
3. Knowledge of basic quality tools and principles.
4. Continuous improvement mindset.
5. Excellent verbal and written communication skills.
6. Start-up approach.
7. Good interpersonal skills.
8. Proficiency in English; knowledge of a second language is a plus.
9. Interest in design.
10. Willingness to travel for business trips.