Technical & Integration Specialist

TN Italy; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in payment solutions seeks a Technical & Integration Specialist in Milan. This role involves providing technical support, facilitating communication, and ensuring a seamless technical experience across departments. Ideal candidates are curious, communicative, and eager to learn.

Competenze

• Strong written and verbal communication skills in English.
• Ability to identify, verify, and escalate technical issues.

Mansioni

• Provide third-level technical support for escalated issues.
• Oversee the technical onboarding of colleagues across the organization.

Conoscenze

Communication

Technical Troubleshooting

Curiosity

Descrizione del lavoro

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Technical & Integration Specialist, Milan

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Client:

Flatpay

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

835745c570e7

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

About the job

We are looking for a technically minded individual to serve as the vital link between our Tech department and the organization in Italy. This role demands a structured approach, the ability to maintain calm in a fast-paced environment, and the skill to prioritize tasks based on urgency and impact.
As the go-to technical point of contact in our Italian office, one of your main tasks will be troubleshooting and debugging issues firsthand. You will be supported by our group Tech department in Denmark, ensuring strong backing while handling local operations.
You will also act as the voice of Tech in Italy, translating complex technical matters into clear language for colleagues across departments. You will play a key role in onboarding, training, and cross-functional collaboration to ensure a seamless technical experience across the organization.

Experience in the payments industry is not required - we value humility and a strong willingness to learn.
We request you to attach your CV in English.

What you'll do

• Provide third-level technical support for escalated issues.
• Facilitate communication and deliver training for first and second level support.
• Validate and verify potential bugs to ensure continuous improvement in Tech.
• Oversee the technical onboarding of colleagues across the organization.
• Maintain a deep understanding of payment flows and underlying processes.

About the job

(Repeated content omitted for clarity; ensure no duplication in the final posting)

Who you are

• Ability to identify, verify, and escalate technical issues.
• Familiarity with bug validation and root cause analysis.
• Strong written and verbal communication skills in English.
• Naturally curious about systems, platforms, and technical processes.

About us

Welcome to Flatpay!

Flatpay is dedicated to innovating the market for payment solutions and financial services in the SME segment with customer-centric and transparent services.

We foster a vibrant and fun work culture where colleagues can thrive. Our goal? To create the next unicorn out of Denmark. Join our team of over 600 passionate colleagues dedicated to making a difference in the financial world.

What sets Flatpay apart is our dedication to staying ahead of the curve and adapting solutions to meet evolving client needs.

Let's shape the future of 7 million European merchants together!