Front Office Agent - The Westin Palace Milan

JR Italy; Monza; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Front Office Agent to enhance guest experiences at a renowned hotel. This role emphasizes creating memorable stays through exceptional service and professionalism. Ideal candidates are passionate about hospitality, possess strong communication skills, and are eager to contribute to a positive environment. Join a global team dedicated to well-being and customer satisfaction, where your contributions will be valued and celebrated. This is an exciting opportunity to grow within a supportive and dynamic workplace.

Competenze

• High school diploma or G.E.D. equivalent required.
• No prior work or supervisory experience needed.

Mansioni

• Deliver memorable guest experiences through exceptional service.
• Maintain professionalism in appearance and communication.

Conoscenze

Customer Service

Communication Skills

Problem Solving

Formazione

High School Diploma or G.E.D.

Descrizione del lavoro

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Front Office Agent - The Westin Palace Milan, Monza-Brianza

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Client:

Hosco.com

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

906225694301958963233711

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Marriott International is committed to setting science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott’s Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott’s global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360’s Sustain Responsible Operations initiative.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.