Customer Service Officer (M/F/D) - Italian Andenglish

Buscojobs; Lombardia; Ibrido; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a talented individual to join their Dispersions Customer Service team. In this dynamic role, you will be the main contact for customers, managing order inquiries and ensuring smooth processing. You will collaborate closely with various teams to provide timely information and maintain inventory accuracy. This position offers an attractive salary package, flexible work arrangements, and opportunities for professional development. If you're passionate about customer service and logistics, this is the perfect opportunity to advance your career in a supportive and innovative environment.

Servizi

Health Insurance

Childcare Support

Transportation Allowance

Training Opportunities

Pension Plan

Accident Insurance

Life Insurance

Flexible Work Arrangements

Sports Activities

Financial Assistance for Education

Competenze

• 3-5 years of experience in Logistics or Customer Service roles.
• Advanced knowledge of SAP and Microsoft Office.

Mansioni

• Manage day-to-day order inquiries and activities.
• Work with various teams to ensure seamless order flow.
• Monitor inventories and manage product returns.

Conoscenze

Customer Service

Logistics Management

Collaboration

Communication Skills

SAP

Microsoft Office

Problem Solving

Formazione

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Supply Chain

Bachelor’s Degree in Engineering

Strumenti

SAP R/3

MS Office

Descrizione del lavoro

The world needs innovations, and our team needs you! BASF is the world's leading chemical company #WeCreateChemistry and one of the best places to work and develop your career. We are looking for diverse, passionate, and creative talent who wants to make a difference. BASF Española S.L. markets more than 5,000 products to meet the needs of our customers and society across a wide variety of sectors. The chemical industry is changing, and so is BASF. Discover our new strategy: #WinningWays. Do you want to boost your career to the next level and create chemistry with us?

WHAT YOU WILL DO

1. As part of our Dispersions Customer Service team in Tarragona, you will:
2. Be the main internal contact for customers; manage day-to-day order inquiries and be responsible for all order-related activities.
3. Work closely with Account Management, Supply Chain, Transport Management, and logistics providers to ensure seamless order flow and correct, prompt processing.
4. Provide the customer and sales team with relevant information regarding order processing and delivery status.
5. Use tools such as SAP R/3 (Module SD), BASF's Order Monitoring Cockpit, and MS Office for data maintenance, including e-commerce channels and SAP master data.
6. Handle customer product returns and manage Non-Conformance issues.
7. Ensure smooth consignment processes and proper handling of physical inventory at least once a year, adhering to company policies.
8. Monitor inventories regularly and take proper actions to minimize capital costs.
9. Ensure accurate and prompt issuance of invoices and credit notes according to corporate procedures and tax regulations.

WHAT WE NEED FROM YOU

• Bachelor’s Degree in Business Administration, Supply Chain, Engineering, or related fields.
• Advanced knowledge of SAP and Microsoft Office.
• 3-5 years of experience in Logistics, Customer Service, or Supply Chain roles.
• Proficiency in Italian and English; Spanish is a plus.
• Strong customer focus, collaboration, and communication skills.

WHAT WE OFFER

• A healthy work environment prioritizing safety and health.
• An attractive salary package with performance-based bonuses.
• Flexible compensation plans including Health Insurance, Childcare, Transportation, and Training.
• Opportunities for professional development and internal career growth.
• Investments for your future such as Pension, Accident, and Life Insurance, and Stock Program participation after one year.
• Work-life balance measures and financial assistance for children’s education.
• Sports activities and social connections.
• Flexible work arrangements, including remote work options.
• And much more.

HOW TO PARTICIPATE IN THE PROCESS

Send your CV through the job offer. If your profile matches, the Spanish Talent Acquisition team in Germany will contact you to support your application process. For questions, contact Antonio at [email].

MORE ABOUT BASF

We celebrate diversity and promote an inclusive environment where every voice and idea matters, regardless of age, gender, ethnicity, or background. Our values are Creativity, Openness, Responsibility, and Entrepreneurship, guiding how we act. If you identify with these, BASF is the place for you!

Our total offer, you@BASF, includes compensation and elements to support your well-being at every life stage. Learn more about us and why you should join our team.

Your application

Find all you need to know about your application and the process here.

Contact us

If you have questions about your application or applying in Europe, the BASF Talent Acquisition Europe team is ready to assist. Please submit only copies, as we do not return paper applications or original documents.