Miu Miu Porto Cervo - Client Advisor

Miu Miu; Porto Cervo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand is seeking a brand ambassador to enhance customer experiences and manage stock effectively. The role involves maximizing sales performance, fostering client relationships, and ensuring high standards on the shop floor. Ideal candidates will have a passion for luxury and a background in retail management.

Competenze

• High affinity for luxury products.
• Strong sense of responsibility.
• Organized and detail-oriented.

Mansioni

• Welcome and serve customers, ensuring an excellent in-store experience.
• Develop and maintain client relationships through personalized approaches.
• Manage daily goods receipt and merchandise arrangement.

Conoscenze

Customer Relationship Management

Sales Performance

Stock Management

Fashion Trends Awareness

Team Collaboration

Formazione

Business or Retail Management degree

Strumenti

SAP system

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s, and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high-quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. The engine of our success is the importance and value we place on the talent and passion of our people, leading to their professional growth.

JOB PURPOSE

We are seeking a candidate to support both sales and stock management functions.

The candidate will serve as a “brand ambassador,” conveying the Brand’s philosophy and values. They will be responsible for maximizing sales performance by fostering customer relationships and developing brand loyalty, providing a unique in-store experience, and guiding clients into our world.

Additionally, the candidate will oversee stock management in terms of KPIs, corporate guidelines, and procedures. Responsibilities include maintaining impeccable stock levels, minimizing stock losses, and implementing directives from the Store Operations Department and Store Manager.

RESPONSIBILITIES

• Welcome and serve customers, ensuring an excellent in-store experience.
• Develop and maintain client relationships through personalized approaches, leveraging CRM and digital tools.
• Engage in cross-selling across departments to maximize sales and achieve individual targets and KPIs.
• Stay updated on fashion trends and competitors.
• Demonstrate strong brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards on the shop floor and visual displays, complying with operational guidelines and stock procedures.
• Contribute to security measures to prevent theft.
• Ensure product safety during handling and storage.
• Manage daily goods receipt, merchandise arrangement, and product preparation for sales.
• Organize stock counts and stock-takes accurately.
• Track product flow using the SAP system.
• Manage stockroom activities related to repairs and markdowns.
• Ensure proper processing of returns, shop-to-shop transfers, and e-commerce deliveries following guidelines and deadlines.

KNOWLEDGE AND SKILLS

High affinity for luxury products.

Strong sense of responsibility.

Ability to work independently and as part of a team.

Organized and detail-oriented.

Mature and assertive demeanor.

Business or Retail Management degree or equivalent is a plus.

Interest in luxury, fashion, art, and design.