Marketplace & Supplier Operations Lead

JR Italy; Trieste/Trst; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading travel company seeks a commercially driven individual to manage supplier relationships and optimize marketplace performance. The ideal candidate will have significant experience in tourism, strong negotiation skills, and the ability to analyze data to drive results. This fully remote position offers an opportunity to influence product success and enhance partner relationships.

Competenze

• 3+ years managing supplier relationships in tourism or hospitality.
• 2+ years with channel managers like Bokun or FareHarbor.
• 3+ years negotiating commercial terms.

Mansioni

• Manage supplier relationships and negotiate pricing.
• Monitor KPIs to inform product strategy.
• Collaborate with marketing and product teams.

Conoscenze

Negotiation

Relationship Management

Data Analysis

Problem Solving

Strumenti

Excel

Google Sheets

Google Analytics

Asana

A/B Testing Tools

Descrizione del lavoro

Client:

The Tour Guy

Location:

Fully Remote

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6184849676148146176337129

Job Views:

3

Posted:

22.05.2025

Expiry Date:

06.07.2025

Job Description:

Our Company:

We are The Tour Guy, a leading provider of incredible tours and authentic experiences for travelers across Europe and the U.S.A. Our mission is to help others make more out of life through exploring destinations, culture, and learning. We pride ourselves on immersing ourselves in international culture with an experienced team of guides creating memorable experiences, from Vatican tours to Parisian cooking classes.

The Candidate:

A commercially driven individual skilled in building relationships and closing deals. You are sharp, pragmatic, data-aware, and capable of using performance data to influence outcomes. You handle negotiations, resolve system issues, and work cross-functionally to ensure product success. You thrive in managing a portfolio of experiences and improving partner relationships, with a focus on problem-solving over escalation.

Desired Experience:

• 3+ years managing supplier relationships in tourism, hospitality, or marketplace environments
• 2+ years working with channel managers like Bokun, FareHarbor, TourCMS
• 3+ years negotiating commercial terms such as pricing, commissions, or inventory
• 2+ years working with OTAs or e-commerce marketplaces in pricing or operations

Desired Skills/Applications:

• Excel or Google Sheets (VLOOKUP, pivot tables, filters)
• Experience with channel managers (Bokun, FareHarbor, TourCMS)
• Google Analytics (CTR, ATC, CVR)
• Asana
• A/B testing tools (Google Optimize, VWO)

Responsibilities & Qualifications:

Supplier Management & Commercial Strategy

• Manage supplier relationships and negotiate pricing, commissions, and inventory
• Communicate pricing strategies effectively to partners
• Secure exclusive or high-performing experiences based on data

Marketplace Optimization

• Monitor KPIs (CTR, CVR, ATC, margin) to inform product strategy
• Adjust pricing and presentation to improve conversions
• Identify underperforming SKUs for improvement or removal
• Benchmark against competitors on OTA platforms

Systems & Channel Manager Coordination

• Resolve pricing mismatches between systems
• Lead compatibility efforts with channel managers
• Collaborate with tech teams to ensure seamless setup
• Troubleshoot booking and pricing issues

Cross-Functional Collaboration

• Partner with marketing, content, and product teams for launches
• Ensure SKU and PDP accuracy
• Report performance and blockers in weekly meetings
• Coordinate with Customer Experience and Guide Ops teams

Note: If you are not a passport holder of the country for the vacancy, a work permit may be required. For more info, see our Blog. Do not provide bank or payment details when applying. Applications must be submitted via the 'Apply now' button.