CUSTOMER CARE - SETTORE TELECOMUNICAZIONI

JR Italy; Pavia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in the telecommunications sector is seeking a Customer Care Assistant in Pavia. The role involves providing technical support, managing customer interactions, and collaborating with the team to enhance customer satisfaction. Ideal candidates will possess strong communication and organizational skills, along with a diploma and relevant experience.

Servizi

Meal Vouchers

Competenze

• Previous experience in a similar role, preferably in telecommunications.
• Excellent communication skills in Italian.

Mansioni

• Provide first-level technical support to customers.
• Manage assistance requests via phone and email.
• Analyze and resolve technical issues.

Conoscenze

Communication

Time Management

Organizational Skills

Formazione

Diploma

Strumenti

Excel

Descrizione del lavoro

Customer Care - Telecom Sector, Pavia

Company: Synergie Italia Spa, a staffing agency based in Milan Restelli, is seeking for a client operating in the telecommunications sector.

Position:

Customer Care Assistant

The selected candidate will provide first-level technical support to customers, manage assistance requests via phone and email, analyze and resolve technical issues, and maintain detailed records of customer interactions. The role requires close collaboration with the team to ensure quick and effective responses, contributing to overall customer satisfaction.

Requirements:

• Diploma
• Previous experience in a similar role, preferably in telecommunications
• Excellent communication skills in Italian
• Proficiency with Excel
• Time management and organizational skills

Additional Information:

Initial contract is fixed-term, full-time (40 hours/week), working shifts from Monday to Sunday, between 08:00 and 22:00. The position is based in Milan Segrate. Salary will be commensurate with experience, including meal vouchers worth 7 euros.

The offer complies with Italian legislative decrees Dlgs 198/2006, Dlgs 215/2003, and Dlgs 216/2003. Interested candidates are invited to read the privacy policy according to EU Regulation 2016/679. Authorization Min. Prot. N. 1207 SG of 16/12/2004.