Service Channel Operations Manager(A141896)

JR Italy; Pavia; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking a Service Channel Operations Manager in Pavia. The role involves overseeing daily operations, managing relationships with key accounts, and ensuring service quality in after-sales processes. Strong communication and problem-solving skills are essential. The ideal candidate will implement policies and monitor service execution to enhance operational efficiency.

Competenze

• Familiarity with after-sales processes and service provider management models.

Mansioni

• Monitor work orders and improve KPI operations.
• Organize regular service meetings and align agents.
• Identify service issues and coordinate improvement plans.

Conoscenze

Communication

Problem Solving

Descrizione del lavoro

Service Channel Operations Manager (A141896), Pavia

Client: Xiaomi Technology

Location: Pavia

Job Category: Other

EU work permit required: Yes

Job Reference: 558537955567940403233713

Job Views: 2

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

1. Daily management: Monitor work orders, improve KPI operations, and analyze service costs.
2. KA relationship maintenance: Organize regular service meetings in the region, align agents, and share service performance, processes, and policy information.
3. Service provider management: Identify abnormal service issues, coordinate with providers to develop improvement plans, and assist service managers in business control.
4. Process execution: Implement headquarters and regional policies, monitor service station implementation, and organize local service operation processes according to the Italian after-sales network and requirements.
5. Knowledge and skills: Familiarity with after-sales processes, standards, and service provider management models.
6. Skills: Strong communication and problem-solving skills.