Renewal Manager

Arrow Electronics; Torino; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a skilled Renewal Manager to join their EMEA sales team. This role focuses on managing the renewal process for software subscriptions, ensuring customer satisfaction, and maximizing retention rates. The ideal candidate will leverage analytical skills to identify upselling and cross-selling opportunities, collaborating closely with various teams to enhance customer value. Offering a competitive salary and a dynamic, inclusive work environment, this position provides opportunities for career advancement and professional development. If you thrive in a collaborative setting and are passionate about customer success, this role is perfect for you.

Servizi

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Health insurance

Retirement plans

Paid time off

Career advancement opportunities

Dynamic work environment

Remote work options

Competenze

• 3+ years experience in renewal management in the software industry.
• Strong analytical skills for data-driven decision making.
• Excellent communication and interpersonal skills.

Mansioni

• Manage the end-to-end renewal process for software subscriptions.
• Develop strategies to maximize customer retention.
• Analyze renewal data for trends and opportunities.

Conoscenze

Renewal Management

Customer Retention Strategies

Analytical Skills

Communication Skills

CRM Software Proficiency

Upselling and Cross-selling

Formazione

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Strumenti

Microsoft Office Suite

CRM Software

Descrizione del lavoro

Arrow’s Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.

We are seeking an experienced Renewal Manager to join our EMEA sales team. The ideal candidate will be responsible for managing the renewal process for our software subscriptions, ensuring customer & partner satisfaction, and maximizing retention rates. Additionally, the RM will identify opportunities for upselling and cross-selling to enhance customer value and drive revenue growth. This role can be remote or from a local Arrow office. Occasional travel inside of Europe may be required.

Key Responsibilities:

• Manage the end-to-end renewal process for software subscriptions.
• Develop and implement strategies to maximize customer retention and renewal rates.
• Identify and execute upsell and cross-sell opportunities to increase customer value.
• Collaborate with sales, customer success, partners, and support teams to ensure seamless renewal experiences across the EMEA region.
• Analyze renewal data to identify trends and opportunities for improvement.
• Communicate directly with customers to understand their needs and address any concerns related to renewals.
• Prepare and present renewal forecasts and reports to senior management.
• Maintain accurate records of renewal activities and customer interactions.

Qualifications:

• Bachelor’s degree in business, Marketing, or a related field.
• At least 3+ years proven experience in renewal management, preferably in the software industry working for a vendor.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills.
• Strong proficiency in English is a requirement.
• Ability to work collaboratively in a team environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Experience in upselling and cross-selling within a subscription-based model is a plus.

What is in it for you?

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A dynamic, inclusive work environment with a focus on innovation and collaboration.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes – send us your application.

#LI-AZ1

Location:

ES-Spain - Remote

Position:

Renewal Manager

Job Description:

Arrow’s Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.

Find more information about us on our page: arrow.com/globalecs/

And watching the following Arrow Corporate Video - YouTube

We are seeking an experienced Renewal Manager to join our EMEA sales team. The ideal candidate will be responsible for managing the renewal process for our software subscriptions, ensuring customer & partner satisfaction, and maximizing retention rates. Additionally, the RM will identify opportunities for upselling and cross-selling to enhance customer value and drive revenue growth. This role can be remote or from a local Arrow office. Occasional travel inside of Europe may be required.

Key Responsibilities:

• Manage the end-to-end renewal process for software subscriptions.
• Develop and implement strategies to maximize customer retention and renewal rates.
• Identify and execute upsell and cross-sell opportunities to increase customer value.
• Collaborate with sales, customer success, partners, and support teams to ensure seamless renewal experiences across the EMEA region.
• Analyze renewal data to identify trends and opportunities for improvement.
• Communicate directly with customers to understand their needs and address any concerns related to renewals.
• Prepare and present renewal forecasts and reports to senior management.
• Maintain accurate records of renewal activities and customer interactions.

Qualifications:

• Bachelor’s degree in business, Marketing, or a related field.
• At least 3+ years proven experience in renewal management, preferably in the software industry working for a vendor.
• Strong analytical skills and the ability to interpret data to drive decision-making.
• Excellent communication and interpersonal skills.
• Strong proficiency in English is a requirement.
• Ability to work collaboratively in a team environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Experience in upselling and cross-selling within a subscription-based model is a plus.

What is in it for you?

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A dynamic, inclusive work environment with a focus on innovation and collaboration.
• Remote work.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes – send us your application.

#LI-AZ1

#LI-Remote

Location:

ES-Spain - Remote

Time Type:

Full time

Job Category:

Sales

About the company

Arrow Electronics is an American Fortune 500 company that specializes in distribution and value added services relating to electronic components and computer products.