Sap Basis & Hana Account Manager

Buscojobs; Marche; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Digital Customer Engagement Manager to drive innovation and support customer onboarding to SAP Enterprise Cloud Services. This role requires technical expertise in SAP Basis and hands-on experience with HANA databases. You will play a crucial role in orchestrating service delivery, managing customer situations, and enabling continuous knowledge transfer. Join a diverse team in a virtual-first environment that promotes work-life balance and offers opportunities for growth and development. Make a real impact in advancing technology while enjoying comprehensive benefits and a supportive workplace culture.

Servizi

Learning and career development opportunities

Comprehensive benefits for all employees

Work-life balance and flexibility

Competenze

• 5+ years of experience in SAP Basis and S/4HANA.
• Hands-on experience with cloud technologies and SaaS products.

Mansioni

• Support sales and customer onboarding to SAP Enterprise Cloud Services.
• Orchestrate service delivery according to planned scope and budget.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

SaaS Integration

Cloud Knowledge (AWS/Azure/GCP)

Descrizione del lavoro

www.hcltech.com

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.

Your Role & Responsibilities

We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focus on:

• Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding / transitioning customers to SAP ENTERPRISE CLOUD SERVICES
• Orchestrating the overall service / project delivery according to planned scope, budget, and milestones
• Supporting in de-escalations of critical customer situations
• Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Contributing to customer release and maintenance activities
• Supporting customers on technical requirements throughout their lifecycle within SAP Enterprise
• Executing and supporting problem management and continuous improvement
• Contributing to the liaison with different SAP stakeholders, especially Virtual customer success partners involved in the accounts, to ensure customer success
• Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account over time
• Systematic and faster onboarding of associates: mandatory training documentation
• Enabling continuous delta Knowledge Transfers (KTs) on new topics and refresher sessions

Qualifications & Experience

Technical Skills required to perform dCEM tasks:

• Technical expertise in SAP Basis area with a minimum of 5 years of experience
• Good understanding & hands-on experience required in HANA database
• Experience in SAP Upgrade & Migration (OS / DB) is mandatory
• Experience in SaaS products (Ariba, Salesforce, C4C, etc.) integration with SAP Landscape is a plus
• Hands-on experience with any hyper scaler (AWS / Azure / GCP) is needed

Language Requirements:

• Italian - C2 or Native Level speaker
• English - B2 and above

Work Experience:

• 5 - 6 years’ experience with multi-national software / IT organizations
• 5 years of SAP Basis S/4HANA knowledge
• 2+ years of Cloud knowledge (e.g., through Solution Management, Consulting, and/or Delivery Program management)

Why Us

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries and 225,000 employees
• Our company is extremely diverse with 165 nationalities represented
• Opportunities to work with colleagues across the globe
• Virtual-first work environment promoting work-life balance and flexibility
• Invested in your growth with learning and career development opportunities
• Comprehensive benefits for all employees
• A certified great place to work and a top employer in 17 countries

Equality & Opportunity for All

We pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities regardless of race, religion, sex, age, national origin, and other protected classifications, in accordance with applicable laws.

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