Manager CXUX Research

Wolters Kluwer; Milano; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Wolters Kluwer is seeking a Manager for UX Research in Legal and Regulatory sectors. The role involves leading a team of user researchers, developing research strategies, and advocating for user-centered product decisions. Candidates should have significant experience in user research, exceptional communication skills, and a background in Lean/Agile environments.

Competenze

• At least 7 years of experience in user research.
• Experience in Lean / Agile development environment.
• Exceptional communication and presentation skills.

Mansioni

• Manage and mentor a global team of user researchers.
• Develop and drive standardized research methodologies.
• Present research insights and recommendations to senior leadership.

Conoscenze

Communication

Project Management

User Research

Data Analysis

Descrizione del lavoro

If making a difference matters to you then you matter to us.

About the Job

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of Legal Tax Health Finance and Compliance sectors rely on Wolters Kluwers market leading informationenabled tools and expert software solutions to manage their business efficiently deliver results to their clients and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day our customers make critical decisions to help save lives improve the way we do business build better judicial and regulatory systems. We help our clients get it right.

About the team

The Digital eXperience Group (DXG) cocreates products and solutions and consults to Wolters Kluwer businesses units around the globe. Our business unit partners serve professionals in demanding knowledgebased industries where you have to be right. DXGs wide and growing array of solutions and services support business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight driving technology capabilities for local product innovation.

Job Description

The Manager UX Research Legal and Regulatory reporting to the Director of UX / CX Research will be responsible for managing a highly talented team of User Researchers supporting the Global Legal and Regulatory business of Wolters Kluwer. Our Legal and Regulatory division delivers expert content advanced software and services to legal professionals corporate counsel and government organizations. By helping clients navigate complex legal and regulatory landscapes we enhance their compliance productivity and decisionmaking across key markets in Europe North America and other global regions.

Responsibilities

Leadership and Team Management

• Manage and mentor a global team of user researchers providing guidance coaching and professional development opportunities.
• Foster a collaborative team culture that promotes knowledge sharing innovation and continuous improvement across different time zones and regions.
• Set clear goals and expectations for team members aligning their work with the companys strategic priorities.
• Oversee the recruitment and onboarding of new research talent ensuring diversity and a range of expertise in the team.

Research strategy and :

• Collaborating with Leaders in Product Management UX Design and Engineering define the longterm vision and strategy for user experience research for the segment aligning it with business objectives and goals.
• Partner with Divisional Directors to drive Research and product strategy from a user driven perspective.
• Develop and drive standardized research methodologies and best practices that can be adapted from global strategies to local countryspecific needs.
• Work with staff to synthesize trends across research initiatives identifying crossmarket themes and actionable insights.
• Stay at the forefront of AI technology research methodologies integrating new tools and approaches into the research process.
• Lead efforts to analyze quantitative and qualitative data translating complex data sets into clear actionable insights that inform product strategy.
• Disseminate research findings and trends to relevant stakeholders including product managers designers engineers and leadership ensuring insights are translated into usercentered product decisions.
• Collaborate with crossfunctional teams to align research priorities with product roadmaps ensuring a consistent user experience across markets.
• Present research insights and strategic recommendations to senior leadership making a compelling case for userdriven decisions in product development.
• Advocate for the value of user research across the organization helping stakeholders understand the role of user research in creating successful AIenabled products.

Industry awareness :

• Staying up to date with the latest trends technologies and best practices in user experience research. Provide thought leadership and guidance on emerging UX trends and innovations.
• Keep up to date with the latest UX practices innovations and tools
• Actively explore AI trends with regard to both software products as well as research processes
• Share experiences and learning with others on the team

Requirements

• At least 7 years of experience
• Significant experience working with senior clients stakeholders and developers
• Experience in affecting large culture change that drives business performance
• Exceptional communication and presentation skills
• Experience working in a Lean / Agile development environment
• Excellent time and project management skills
• Some experience in the legal and regulatory industry a plus

Required Experience :

Manager

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Research Manager • milan, Lombardy, Italy